Freight Forwarding Customer Service Pro

ASIAN WORLDWIDE SERVICES PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

ASIAN WORLDWIDE SERVICES PTE. LTD. is seeking a motivated Customer Service Executive in Singapore to deliver outstanding service and manage daily operational tasks in freight forwarding.

The ideal candidate has at least 1 year of customer service experience and strong communication skills to handle calls, emails and enquiries while coordinating with overseas agents and carriers. This role emphasizes proactive problem-solving and efficient shipment processing.

Qualifications

• 1 year of customer service experience required.
• Experience in freight forwarding/logistics/shipping preferred.
• Strong communication and coordination skills.

Responsibilities

• Maintain good customer relationships by delivering excellent customer service and ensuring customer satisfaction.
• Handle incoming calls, emails and customer enquiries, ensuring timely responses and efficient booking arrangements.
• Coordinate and liaise with overseas agents, warehouse personnel, carriers and local transporters to resolve daily operational matters.
• Follow up on shipment arrangements, transportation, customs declarations and delivery of goods.
• Source and negotiate competitive freight rates with overseas agents and carriers.
• Monitor shipment progress and provide timely updates to customers on shipment status.
• Handle customer feedback and complaints professionally, ensuring prompt follow-up and effective resolution.
• Provide administrative and operational support to ensure smooth daily operations.

Skills

Customer service

Job description

ASIAN WORLDWIDE SERVICES PTE. LTD. is seeking a motivated Customer Service Executive in Singapore to deliver outstanding service and manage daily operational tasks in freight forwarding.

The ideal candidate has at least 1 year of customer service experience and strong communication skills to handle calls, emails and enquiries while coordinating with overseas agents and carriers. This role emphasizes proactive problem-solving and efficient shipment processing.