Customer Service Executive ( Logistics/Freight Forwarding)

NRS LOGISTICS SINGAPORE PTE LTD; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

NRS LOGISTICS SINGAPORE PTE LTD is seeking a Customer Service Assistant Manager to serve as the focal point for client inquiries and to oversee supply chain operations. The role involves maintaining strong relationships with internal and external customers, responding to enquiries in a timely manner, and performing costing for invoice preparations.

You will work across departments to address client needs, assist in pricing & quotations, and contribute to continuous improvement programs to ensure

Qualifications

• Minimum tertiary education in Logistics or a Chemistry background.
• 2+ years in logistics or transportation field.
• Knowledge in Sea & Air freight shipping.
• Experience in custom permit declaration.
• Experience in Tank operations or leasing will be preferable.

Responsibilities

• Handle client inquiries, concerns and complaints professionally.
• Monitor shipments with contractors and vendors; update stakeholders.
• Data entry; open/close files and costing for invoicing.
• Collaborate with all departments to address client needs and provide updates to management.
• Assist in Pricing & Quotations preparation.
• Support continuous improvement programs to ensure high customer service levels.
• Upsell company products and identify new business opportunities via client referrals.

Skills

Customer service

Supply chain ops

Data entry

Costing

Pricing & Quotations

Continuous improvement

Upselling

Education

Logistics or related tertiary education

Chemistry background

Job description

This Role reports into the Operation Customer Service Assistant Manager and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of NRS and its affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Roles & Responsibilities

• Handles all clients inquires, concerns and complaints in a professional manner

• Monitor shipments with contractors and vendors and update both internal & external stakeholders

• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation

• Collaboration with all departments to better address clients needs, providing regular updates to higher management

• Assist in the preparation of Pricing & Quotations

• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies

• Upselling company products and identify new business opportunities through clients’ referrals
  

Requirements

• Minimum Tertiary education in Logistics or possesses a Chemistry background

• Relevant work experience in the Logistics or Transportation field with no less than 2 years in the related industry

• Knowledge in Sea & Air freight shipping

• Experience in custom permit declaration

• Experience in Tank operations or leasing will be preferable