FOOD SERVICES STORE MANAGER

Boost Juice Bars Singapore; Singapore; Presencial; SGD 18 000 - 23 000; Tempo integral

Resumo da oferta

Lovelife Ventures Pte. Ltd., operating Boost Juice Bars Singapore, seeks a proactive Shift Lead to join our team. You will supervise daily store operations, ensure fast, friendly service, and uphold brand standards while engaging customers and delivering the Boost Experience.

Responsibilities include training and coordinating staff, managing opening/closing duties, maintaining cleanliness and food safety per the Operations Manual, and supporting promotions and stock management.

Qualificações

• Customer service experience desirable.
• Ability to train and coordinate a team.
• Knowledge of food safety and HACCP principles.

Responsabilidades

• Deliver exceptional customer service with warmth to create a Boost Experience.
• Develop and share product knowledge to assist customers effectively.
• Ensure staff arrive on time and communicate staffing issues to management.
• Maintain team appearance and uniform standards per guidelines.
• Monitor training completion using BEN and OPG systems.
• Open/close the store at scheduled times and manage shift transitions.
• Schedule breaks to ensure smooth operations and 30-minute breaks.
• Maintain accurate daily staff hours records for all on-shift team members.
• Participate in store promotional activities and off-site events as directed.
• Maintain cleanliness and hygiene per SOPs and the Operations Manual.
• Prepare products following approved procedures with high-quality ingredients.
• Monitor stock levels and escalate shortages to management.
• Contribute to a safe and healthy work environment and report issues promptly.
• Assist in driving sales through customer focus and upselling.

Conhecimentos

Customer service

Team supervision

Food safety

Ferramentas

BEN system

OPG

Descrição da oferta de emprego

Company Overview

LOVELIFE VENTURES PTE. LTD.

Job Summary

Lead and support a team to deliver exceptional customer experiences, maintain operational standards, and manage store activities efficiently at Boost Juice.

Responsibilities

• Deliver exceptional customer service by engaging warmly and personally with each customer to create a positive Boost Experience
• Develop and share product knowledge to assist customers effectively
• Ensure all team members arrive and depart on time and communicate staffing issues to management promptly
• Maintain team members’ personal appearance and uniform standards according to company guidelines
• Monitor and support team completion of training using the Boost E-Network (BEN) system and Operational Procedure Guide (OPG)
• Open the store 10 minutes before and close 10 minutes after scheduled times when on shift
• Schedule team breaks to avoid disruption to store operations and ensure breaks last the agreed 30 minutes
• Maintain accurate daily staff hours records for all team members on shift
• Participate in store promotional activities and off-site events as directed by management
• Keep the store clean and presentable throughout the shift, adhering to Station Guides and SOPs for all work areas
• Prepare products following approved procedures and use only the best raw ingredients, reporting any issues to management
• Monitor stock levels of prepared ingredients and escalated unresolved shortages to management
• Deliver products within critical wait times as specified in Station Guides
• Maintain food safety, sanitation, and cleanliness standards in compliance with the Operations Manual and legislation
• Identify and implement opportunities to improve store operations and OPG standards
• Collaborate actively with team members to foster a professional, fun, and efficient work environment
• Communicate management messages accurately to all team members
• Promote a friendly and outgoing atmosphere while ensuring high-quality customer service and driving sales through customer focus and upselling
• Maintain honesty and openness in interactions with team members, management, customers, and suppliers
• Maintain a safe and healthy work and shopping environment at all times
• Report any safety, security, or operational issues promptly to management
• Follow all security procedures and policies, including cash control policies when assigned cash drawer responsibilities
• Count and document store cash float accurately at shift start and end using Cash Summary Sheets
• Adhere to HACCP procedures to ensure food safety
• Complete weekly and monthly stock takes and delivery logs on time according to guidelines
• Ensure all daily administrative documents are completed before shift handover or closing
• Maintain accurate administrative paperwork as assigned by management during shifts
• Complete all assigned duties before leaving or handing over the shift and inform the next Shift Lead of any incomplete tasks
• Deposit daily sales takings to the company bank account promptly, or notify management if deposits cannot be made as scheduled
• Ensure store promotions and posters are displayed and operational according to the Marketing Calendar