Store Manager: Customer Experience & Operations Leader

lovelife ventures pte. ltd.; Singapore; Presencial; SGD 27 000 - 40 000; Tempo integral

Resumo da oferta

LOVELIFE VENTURES PTE. LTD. operates Boost Juice locations in Singapore. The role involves leading a team to deliver exceptional customer experiences, maintain store standards, and efficiently manage daily store activities.

You will ensure top-notch customer service, product knowledge sharing, staffing coordination, and compliance with SOPs, HACCP, and marketing initiatives while promoting a friendly, high-energy work environment.

Responsabilidades

• Deliver exceptional customer service by engaging warmly and personally with each customer to create a positive Boost Experience
• Develop and share product knowledge to assist customers effectively
• Ensure all team members arrive and depart on time and communicate staffing issues to management promptly
• Maintain team members’ personal appearance and uniform standards according to company guidelines
• Monitor and support team completion of training using the Boost E-Network (BEN) system and Operational Procedure Guide (OPG)
• Open the store 10 minutes before and close 10 minutes after scheduled times when on shift
• Schedule team breaks to avoid disruption to store operations and ensure breaks last the agreed 30 minutes
• Maintain accurate daily staff hours records for all team members on shift
• Participate in store promotional activities and off-site events as directed by management
• Keep the store clean and presentable throughout the shift, adhering to Station Guides and SOPs for all work areas
• Prepare products following approved procedures and use only the best raw ingredients, reporting any issues to management
• Monitor stock levels of prepared ingredients and escalated unresolved shortages to management
• Deliver products within critical wait times as specified in Station Guides
• Maintain food safety, sanitation, and cleanliness standards in compliance with the Operations Manual and legislation
• Identify and implement opportunities to improve store operations and OPG standards
• Collaborate actively with team members to foster a professional, fun, and efficient work environment
• Communicate management messages accurately to all team members
• Promote a friendly and outgoing atmosphere while ensuring high-quality customer service and driving sales through customer focus and upselling
• Maintain honesty and openness in interactions with team members, management, customers, and suppliers
• Maintain a safe and healthy work and shopping environment at all times
• Report any safety, security, or operational issues promptly to management
• Follow all security procedures and policies, including cash control policies when assigned cash drawer responsibilities
• Count and document store cash float accurately at shift start and end using Cash Summary Sheets
• Adhere to HACCP procedures to ensure food safety
• Complete weekly and monthly stock takes and delivery logs on time according to guidelines
• Ensure all daily administrative documents are completed before shift handover or closing
• Maintain accurate administrative paperwork as assigned by management during shifts
• Complete all assigned duties before leaving or handing over the shift and inform the next Shift Lead of any incomplete tasks
• Deposit daily sales takings to the company bank account promptly, or notify management if deposits cannot be made as scheduled
• Ensure store promotions and posters are displayed and operational according to the Marketing Calendar

Descrição da oferta de emprego

LOVELIFE VENTURES PTE. LTD. operates Boost Juice locations in Singapore. The role involves leading a team to deliver exceptional customer experiences, maintain store standards, and efficiently manage daily store activities.

You will ensure top-notch customer service, product knowledge sharing, staffing coordination, and compliance with SOPs, HACCP, and marketing initiatives while promoting a friendly, high-energy work environment.