Store Manager

koi the singapore pte. ltd.; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

koi the singapore pte. ltd. is seeking a capable Supervisor to lead daily store operations and manage the team.

You will recruit, train, and motivate staff to consistently deliver exceptional customer service while maintaining high standards of quality and safety. Responsibilities include inventory control, sales forecasting, and generating reports to support management decisions. You will also oversee shift handovers and ensure compliance with policies in a fast-paced cafe environment, helping

Qualifications

• Minimum 2 years of supervisory experience in managing a cafe and/or restaurant.
• Strong people management and communication skills.
• Hands-on approach to operations and problem-solving.
• Ability to prioritize tasks and manage time in a dynamic environment.
• Comfortable working in a fast-paced setting and under pressure.

Responsibilities

• Lead daily store operations and manpower planning to meet targets.
• Recruit, train, and motivate team to deliver exceptional service.
• Oversee inventory control, forecasting, invoicing, and sales reports.
• Conduct monthly inventories to maintain optimal stock levels.
• Collaborate with cross-functional teams to execute campaigns.
• Enforce hygiene, quality, and safety standards to protect brand.
• Monitor staff performance and provide feedback for improvement.
• Resolve customer feedback to boost satisfaction.
• Maintain knowledge of menu and presentation standards.
• Oversee shift handovers, opening/closing procedures.
• Perform additional duties to support store operations.

Skills

People management

Communication

Time management

Leadership

Operational oversight

Staff training

Job description

• Lead daily store operations and manpower planning to achieve operational targets and business goals
• Recruit, train, and motivate team members to enhance performance and deliver exceptional customer service
• Manage administrative functions including inventory control, sales forecasting, invoice consolidation, and report generation (sales and costing) to support management decision-making
• Conduct monthly inventory audits of operating equipment and supplies to maintain optimal stock levels and reduce losses
• Collaborate effectively with cross-functional teams and stakeholders to ensure smooth execution of store activities and promotional campaigns
• Enforce compliance with product quality, hygiene, and safety standards to uphold brand reputation and customer trust
• Evaluate employee performance regularly and provide constructive feedback to foster continuous improvement
• Investigate and resolve customer feedback related to service and product quality to enhance customer satisfaction
• Maintain comprehensive knowledge of menu items and presentation standards to ensure consistent product delivery
• Oversee shift handover, opening, and closing procedures to guarantee operational continuity and accuracy
• Perform additional duties as assigned to support store operations and business objectives

Requirements:

• Minimum 2 years of supervisory experience in managing a cafe and/or restaurant
• Strong people management and communication skills, with a hands-on approach to operations
• Ability to prioritize tasks and manage time effectively in a dynamic environment
• Comfortable working in a fast-paced setting and able to perform well under pressure