Food Service Sales Support Specialist — Customer Success

BWY Wilmar Pte Ltd; Singapore; On-site; SGD 36,000 - 54,000; Full time

Benefits offered by this job

Shuttle bus provided

5.5-day work week

Job summary

BWY Wilmar Pte Ltd is seeking a Sales Support Executive/ Food Service Admin Exec/ Customer Service Executive to deliver excellent customer service by handling enquiries, orders, quotations and post-delivery support in Singapore. The role acts as a liaison with Sales, Warehouse, Logistics and internal teams to ensure smooth order fulfilment.

Responsibilities include serving as the primary contact for Singapore customers via email, phone and WhatsApp, processing orders, managing quotations, and

Qualifications

• 2–4 years of experience in Customer Service or Order Processing.
• Experience in FMCG, Food Service, Distribution or Trading is advantageous.
• Proficient in Microsoft Office applications, particularly Excel.
• Experience with SAP or similar ERP systems is preferred.
• Strong customer service and problem-solving skills.

Responsibilities

• Serve as the first point of contact for Singapore-based customers via email, phone, and WhatsApp.
• Process and manage customer orders, including bulk orders and scheduled deliveries.
• Handle customer enquiries relating to products, pricing, stock availability, lead times, and deliveries.
• Ensure order accuracy, pricing consistency, and proper documentation.
• Manage customer quotations based on approved pricing and guidance from Sales/Commercial teams.
• Handle post-delivery issues, including exchanges, returns, claims, and customer complaints.
• Provide relevant customer documents such as Halal Certificates, Product Specifications, Certificates of Analysis, and supporting documents upon request.
• Maintain strong customer relationships by providing timely updates and effective issue resolution.
• Coordinate closely with Sales, Warehouse, Logistics, and other internal stakeholders to ensure customer satisfaction.
• Assist with matching and verification of purchase orders, pick lists, invoices, and operational documents.
• Support order uploads into internal systems and portals according to operational requirements.
• Assist in monitoring internal stakeholder communications and operational coordination.
• Support urgent order processing and operational escalations when required.
• Provide coverage for Sales Operation Admin responsibilities during manpower shortages, leave periods, peak seasons, or business continuity situations.
• Process backend operational documents to ensure order fulfilment accuracy.
• Perform other ad-hoc duties assigned by management.

Skills

Customer service

Order processing

MS Excel

SAP

Communication

Tools

SAP

MS Excel

Job description

BWY Wilmar Pte Ltd is seeking a Sales Support Executive/ Food Service Admin Exec/ Customer Service Executive to deliver excellent customer service by handling enquiries, orders, quotations and post-delivery support in Singapore. The role acts as a liaison with Sales, Warehouse, Logistics and internal teams to ensure smooth order fulfilment.

Responsibilities include serving as the primary contact for Singapore customers via email, phone and WhatsApp, processing orders, managing quotations, and