Food Manufacturing Customer Service Specialist

WECRUIT PTE. LTD.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

WECRUIT PTE. LTD. in Singapore seeks a dedicated customer service representative to handle customer orders and inquiries effectively. Your responsibilities will include processing orders, maintaining records, and resolving complaints.

The ideal candidate possesses excellent communication skills and experience in customer service, particularly in food service or hospitality. A proactive attitude and proficiency in order processing software are essential for this role.

Qualifications

• Minimum GCE 'N' or 'O' Levels or its equivalent.
• Excellent communication skills with a customer-centric approach.
• Ability to multitask in a fast-paced environment.
• Problem-solving skills to handle challenging situations.
• Proactive attitude committed to exceptional customer service.
• Experience in customer service, preferably in food service or hospitality.
• Strong proficiency in order processing software.

Responsibilities

• Process customer orders accurately and efficiently.
• Respond promptly to customer inquiries via phone, email, or chat.
• Collaborate with sales and logistics teams for order fulfillment.
• Maintain accurate records of customer interactions and transactions.
• Assist in the resolution of customer complaints or escalations.
• Continuously improve customer service procedures and processes.
• Provide feedback to management based on customer interactions.

Skills

Excellent communication skills

Problem-solving skills

Multitasking

Customer service experience

Education

GCE 'N' or 'O' Levels or equivalent

Tools

Order processing software

SAP S4

Job description

WECRUIT PTE. LTD. in Singapore seeks a dedicated customer service representative to handle customer orders and inquiries effectively. Your responsibilities will include processing orders, maintaining records, and resolving complaints.

The ideal candidate possesses excellent communication skills and experience in customer service, particularly in food service or hospitality. A proactive attitude and proficiency in order processing software are essential for this role.