Food & Beverage Agent

InterContinental Hotels Group; Singapore; On-site; SGD 24,000 - 36,000; Full time

Benefits offered by this job

Birthday Off

Medical Benefits

Insurance Coverage

25-50% F&B Discount

Special Employee Rate

Job summary

A leading hospitality company is seeking a Food & Beverage Agent at Hotel Indigo Singapore Katong. This role involves interacting with guests about food and beverages, upselling items, ensuring compliant service, and resolving issues. Candidates should have a High School or Vocational Certificate and ideally one year of related experience. The position offers a competitive salary and perks like discounts at IHG restaurants and special employee rates at IHG hotels worldwide.

Qualifications

• 1 year of related experience or equivalent combination of education and experience.
• Obtained alcohol awareness certification and/or food service permit.
• Able to read and write in English.

Responsibilities

• Converse with guests regarding food and beverage products.
• Upsell beverages while adhering to responsible service regulations.
• Deliver high-standard food and beverage service.
• Take appropriate action to resolve guest complaints.
• Communicate guest issues and feedback to supervisor.
• Establish and maintain positive working relationships with staff.
• Attend daily briefings and training sessions as scheduled.
• Deliver food and beverage service to guests in accordance with departmental standards.
• Resolve guest complaints promptly and professionally.
• Ensure food and beverage stock storage follows hotel procedures.
• Ensure prompt and efficient delivery of food and beverages to guests' tables.

Skills

Customer Interaction

Upselling

Problem Resolution

Team Communication

Education

High School or Vocational Certificate

Job description

Join us as a Food & Beverage Agent in Hotel Indigo Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:

Conversed with guests in relation to the food and beverage products

Upsell beverages and regularly replenished, abiding by responsible alcohol service regulations

Promoting and selling cocktails to guests

Recycles where-ever possible and enforces cost saving measures to staff

Communicates to his / her superior any difficulties, guest comments and other relevant information

Establishes and maintains effective employee working relationships

Attends and participates in daily briefings and other meetings as scheduled

Attends and participates in training sessions as scheduled

Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

Take appropriate action to resolve guest complaints

Food and beverage stock is stored in relation to hotel procedures

Ensure Prompt and efficient delivery of food and beverage to the guest's tables

Qualifications and Requirements

High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field, with 1 year of related experience or an equivalent combination of education and experience. Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to read and write English.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Birthday Off
• Medical Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6888 hotels in over 100 countries around the world.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.