Food & Beverage Agent (F&B Server)

KATONG HOLDINGS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Meal Allowance

Birthday Off

Medical Benefits

Dental Benefits

Insurance Coverage

25-50% F&B Discount at IHG Singapore Hotels

Special Employee Rate at all IHG Hotels worldwide

Room to Grow Opportunities

Job summary

KATONG HOLDINGS PTE. LTD. is looking for a Food & Beverage Agent at Baba Chews Restaurant, located in Hotel Indigo Singapore Katong. The ideal candidate will possess a valid Food and Hygiene Certificate and demonstrate strong customer interaction skills.

This role involves delivering high-standard service, upselling beverages, and resolving guest complaints. In return, the company offers a competitive salary package including medical benefits, a meal allowance, and discounts at IHG hotels worldwide.

Qualifications

• Must possess valid Food and Hygiene Certificate.
• Ability to read and write in English.
• Proven ability to deliver customer service.

Responsibilities

• Deliver high standard Food and Beverage service.
• Upsell beverages and maintain stock levels.
• Resolve guest complaints effectively.
• Communicate effectively with team members.

Skills

Customer interaction skills

Knowledge of Food and Beverage products

Ability to upsell

Communication skills

Education

Valid Food and Hygiene Certificate

Job description

Join us as a Food & Beverage Agent in Baba Chews Restaurant located in Hotel Indigo Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:

Financial returns

• Guests are conversed with in relation to the food and beverage products
• Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
• Promoting and selling cocktails to guests
• Recycles where-ever possible and enforces cost saving measures to staff

People

• Communicates to his / her superior any difficulties, guest comments and other relevant information
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled

Guest Experience

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Prepares for service
• Carries out effective serviceCarries out effective beverage service
• Take appropriate action to resolve guest complaints
• Food and beverage stock is stored in relation to hotel procedures
• Ensure Prompt and efficient delivery of food and beverage to the guest's tables

Responsible Business

• Food and beverage stock is stored in relation to hotel procedures
• Performs related duties and special projects as assignedDemonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

Accountability

This position is responsible for delivering exceptional customer focused service under the direction of the Restaurant Manager or Supervisor, through adherence to InterContinental Hotels Group Policies and Procedures and local hotel policies and procedures. You will also help to promote a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.

Qualifications and requirements

Possess valid Food and Hygiene Certificate and demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to read and write English.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Meal Allowance
• Birthday Off
• Medical Benefits
• Dental Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 7000 hotels in over 100 countries around the world.