Food & Beverage Agent (F&B Server)

Katong Holdings Pte Ltd; Singapore; On-site; SGD 22,000 - 31,000; Full time

Benefits offered by this job

Meal Allowance

Birthday Off

Medical Benefits

Dental Benefits

Insurance Coverage

25-50% F&B Discount at IHG hotels

Special Employee Rate

Job summary

Katong Holdings Pte Ltd at Baba Chews Restaurant in Hotel Indigo Singapore Katong is seeking a Food & Beverage Agent to deliver high-standard service and assist guests with orders. You will upsell beverages and contribute to a positive dining experience in a busy hotel setting.

Role requires a valid Food Hygiene Certificate and good English communication. Benefits include meal allowance, medical and dental coverage, insurance, and staff discounts at IHG properties.

Qualifications

• Possess valid Food Hygiene Certificate and demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to read and write English.
• Excellent customer-facing communication and service orientation are required.

Responsibilities

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures.
• Promote and upsell beverages, including cocktails, while ensuring responsible service.
• Maintain stock and ensure timely delivery of food and beverages to tables.
• Address guest complaints promptly and professionally.

Skills

Customer service

Communication

Teamwork

English literacy

Education

Food Hygiene Certificate

Job description

Join us as a Food & Beverage Agent in Baba Chews Restaurant located in Hotel Indigo Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:

Financial returns:

• Guests are conversed with in relation to the food and beverage products
• Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
• Promoting and selling cocktails to guests
• Recycles where-ever possible and enforces cost saving measures to staff

People:

• Communicates to his / her superior any difficulties, guest comments and other relevant information
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled

Guest Experience:

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Prepares for service
• Carries out effective service
• Carries out effective beverage service
• Take appropriate action to resolve guest complaints
• Food and beverage stock is stored in relation to hotel procedures
• Ensure Prompt and efficient delivery of food and beverage to the guest's tables

Responsible Business:

• Food and beverage stock is stored in relation to hotel procedures
• Performs related duties and special projects as assigned
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

Accountability:

This position is responsible for delivering exceptional customer focused service under the direction of the Restaurant Manager or Supervisor, through adherence to InterContinental Hotels Group Policies and Procedures and local hotel policies and procedures. You will also help to promote a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.

Qualifications and requirements

Possess valid Food and Hygiene Certificate and demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to read and write English.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Meal Allowance
• Birthday Off
• Medical Benefits
• Dental Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 7000 hotels in over 100 countries around the world