Floor Team Leader: Elite Housekeeping & Guest Experience

ARAVEST SG MARLIN PM PTE. LTD.; Singapore; Presencial; SGD 22.000 - 33.000; Jornada completa

Descripción de la vacante

Hilton is seeking a Floor Team Leader to support the housekeeping team in delivering exceptional cleanliness, comfort, and presentation across guest rooms and corridors. You will coordinate daily room assignments, inspect rooms, and ensure standards align with Hilton quality, guiding the team toward consistently high service levels.

You will work closely with the front desk, supervise turndown and key control, and provide training to team members.

Formación

• University / Pre-university graduate.
• At least 2 years of guestroom work experience.
• Good written and verbal skills.
• Fluent in English to meet business needs.
• Proficient in Microsoft Office, housekeeping Opera and OnQ systems.
• Actively listen to others and build on good ideas.

Responsabilidades

• Lead the highest standard of cleaning on assigned floors and guestrooms during your shift.
• Work closely with the front desk team to ensure correct room status at all times.
• Ensure guest privacy is respected when DND status is displayed.
• Supervise the turndown service.
• Maintain strict key control and safety procedures.
• Inspect guest floor corridors and public areas regularly.
• Report maintenance issues promptly to Engineering.
• Adhere to policies, procedures and security guidelines.

Conocimientos

English fluency

Guestroom operations

Office software

Opera & OnQ

Educación

University / Pre-university graduate

Herramientas

Opera PMS

OnQ

Descripción del empleo

Hilton is seeking a Floor Team Leader to support the housekeeping team in delivering exceptional cleanliness, comfort, and presentation across guest rooms and corridors. You will coordinate daily room assignments, inspect rooms, and ensure standards align with Hilton quality, guiding the team toward consistently high service levels.

You will work closely with the front desk, supervise turndown and key control, and provide training to team members.