Floor Supervisor - DoubleTree by Hilton Singapore Robertson Quay (Pre-opening)

ARAVEST SG MARLIN PM PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Hilton is seeking a Floor Supervisor to lead the housekeeping team, ensuring rooms and public areas meet Hilton’s high standards. You will supervise inspections, coordinate daily operations, and support your team to deliver a clean, comfortable, and memorable guest experience.

You’ll work closely with front desk and engineering to maintain room status, privacy, and efficient service while upholding Hilton’s values of hospitality, integrity, leadership, teamwork, ownership, and urgency.

Qualifications

• University / Pre-university graduate.
• At least 3 years of guestroom work experience.
• Good written and verbal skills.
• Fluent in English.
• Good knowledge of housekeeping office’s daily operation.
• Proficient in Microsoft Office, Opera and OnQ systems.
• Actively listen to others and build on good ideas.

Responsibilities

• Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.
• Work closely with the front desk team to ensure correct room status at all times.
• Ensure guest privacy is respected when DND status is displayed.
• Supervise the turndown service.
• Responsible for strict key control.
• Regularly inspect guest floor corridors and public areas.
• Report maintenance issues promptly to Engineering.
• Ensure compliance of lost and found procedures.
• Keep floors, linen rooms and pantries neat and tidy.
• Monitor productivity of the assigned Room Attendant.
• Check team members’ grooming, personal hygiene and appearance.
• Assist with team members’ training and development.

Skills

Fluent English

Communication

Microsoft Office

Opera

OnQ systems

Active listening

Education

University / Pre-university graduate

Tools

Microsoft Office

Opera

OnQ

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Floor Supervisor, you'll lead the housekeeping team in maintaining exceptional standards of cleanliness, comfort, and presentation across guest rooms and public areas. You'll oversee room inspections, coordinate daily housekeeping operations, and ensure every guest room is prepared to the highest Hilton standards. By supporting your team, maintaining quality and efficiency, and delivering outstanding service, you'll help create a welcoming environment where every guest enjoys a clean, comfortable, and memorable stay while spreading the light and warmth of hospitality.

Job Description & Requirements

AstheFloorSupervisor, you will be responsiblefor performing the following tasks to the highest standards:

• Responsible forthehighest standard of cleaningonassigned floors and guestrooms duringyourshift.
• Work closely with thefrontdeskteamto ensure correct room status at all times.
• Ensure guest privacy is respected when DND status is displayed.
• Supervisetheturndown service.
• Responsible for strict key control.
• Regularly inspect guestfloorcorridors and public areas.
• Report maintenance issues promptly to Engineering.
• Ensure compliance oflostandfound procedures.
• Keep floors,linen roomsand pantriesneat and tidy.
• Monitor productivity of theassignedRoom Attendant.
• Checkteam members’grooming, personal hygiene and appearance.
• Assist with team members’training and development.
• Provide ongoing advice and support to team members under your supervision.
• Provide one to one instruction to team memberswhen required.
• Seek opportunities toimprove guest serviceconsistently fromguests’comments.
• Take appropriate action to resolve guests’complaints.
• Ensure all reports are completedon a timely basis.
• Adhereby thehotel’spolicies andprocedures, Hiltoncode ofbusinessconduct,the hotel’s team memberhandbook, security and emergency policies and procedures.
• Performanyduties assigned by theManagementteamdeemed necessary.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth ofHospitality. Acting withIntegrityand always doing the right thing. Inspiring others throughLeadership. A belief thatTeamworkdrives the best outcomes. A sense ofOwnershipand accountability. And a focus on theNow, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• University / Pre-universitygraduate.
• At least 3yearsofguestroomwork experience.
• Good written and verbal skills.
• FluentinEnglishto meet business needs,advantageous.
• Good knowledge ofHousekeeping office’sdaily operation.
• Proficient in Microsoft Office, housekeeping Opera and OnQ systems.
• Actively listentoothersand build ongoodideas.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.