Guestroom Standards Supervisor

ARAVEST SG MARLIN PM PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Hilton is seeking a Floor Supervisor to lead the housekeeping team, ensuring rooms and public areas meet Hilton’s high standards. You will supervise inspections, coordinate daily operations, and support your team to deliver a clean, comfortable, and memorable guest experience.

You’ll work closely with front desk and engineering to maintain room status, privacy, and efficient service while upholding Hilton’s values of hospitality, integrity, leadership, teamwork, ownership, and urgency.

Qualifications

• University / Pre-university graduate.
• At least 3 years of guestroom work experience.
• Good written and verbal skills.
• Fluent in English.
• Good knowledge of housekeeping office’s daily operation.
• Proficient in Microsoft Office, Opera and OnQ systems.
• Actively listen to others and build on good ideas.

Responsibilities

• Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.
• Work closely with the front desk team to ensure correct room status at all times.
• Ensure guest privacy is respected when DND status is displayed.
• Supervise the turndown service.
• Responsible for strict key control.
• Regularly inspect guest floor corridors and public areas.
• Report maintenance issues promptly to Engineering.
• Ensure compliance of lost and found procedures.
• Keep floors, linen rooms and pantries neat and tidy.
• Monitor productivity of the assigned Room Attendant.
• Check team members’ grooming, personal hygiene and appearance.
• Assist with team members’ training and development.

Skills

Fluent English

Communication

Microsoft Office

Opera

OnQ systems

Active listening

Education

University / Pre-university graduate

Tools

Microsoft Office

Opera

OnQ

Job description

Hilton is seeking a Floor Supervisor to lead the housekeeping team, ensuring rooms and public areas meet Hilton’s high standards. You will supervise inspections, coordinate daily operations, and support your team to deliver a clean, comfortable, and memorable guest experience.

You’ll work closely with front desk and engineering to maintain room status, privacy, and efficient service while upholding Hilton’s values of hospitality, integrity, leadership, teamwork, ownership, and urgency.