Housekeeping Supervisor & Guest Experience Leader

InterContinental Hotels Group; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

InterContinental Hotels Group is seeking a hands-on Housekeeping Supervisor to lead daily operations and ensure guest satisfaction. You will oversee staffing, assign work, and drive training to maintain high standards of cleanliness and safety across all areas.

You will inspect VIP rooms and public areas, support with deep cleaning during peak periods, and respond promptly to guest requests, aiming for exceptional service in a fast-paced hotel environment.

Qualifications

• High School Diploma or equivalent plus 2–3 years of housekeeping experience with supervisory training/experience.
• Proficient in written and spoken English.

Responsibilities

• Inspect VIP rooms and public areas to ensure cleanliness and guest satisfaction.
• Perform housekeeping duties including making beds, vacuuming and cleaning guest suites.
• Respond to guest complaints and special requests and take corrective action.
• Carry out VIP and repeat visitor special needs as required.
• Ensure monthly IHG Way of Clean audits are conducted and targets are met.
• May also serve as manager on duty.

Skills

Staff management

Mentoring

Coaching

Performance feedback

Training

Education

High School Diploma

Job description

InterContinental Hotels Group is seeking a hands-on Housekeeping Supervisor to lead daily operations and ensure guest satisfaction. You will oversee staffing, assign work, and drive training to maintain high standards of cleanliness and safety across all areas.

You will inspect VIP rooms and public areas, support with deep cleaning during peak periods, and respond promptly to guest requests, aiming for exceptional service in a fast-paced hotel environment.