Floor Captain

TG GROUP PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Benefits offered by this job

Employee discount

Shift Allowance

Professional development

Job summary

TG GROUP PTE. LTD. in Singapore is seeking a front-of-house team member to deliver outstanding guest service and hospitality in a bustling dining environment.

You will work with a team to ensure guests feel welcomed, comfortable, and satisfied throughout their visit. Responsibilities include greeting and seating guests, taking and relaying orders, operating the POS, coordinating with kitchen, and providing proactive service.

Qualifications

• Excellent customer service and hospitality, with guest-first attitude.
• Teamwork and proactive approach to service.
• Willingness to upsell and inform guests about specials.
• Strong communication with guests and team members.
• Maintain grooming standards and professional appearance.

Responsibilities

• Learn layout and menu to assist guests effectively.
• Greet and seat guests promptly.
• Take orders accurately and note special requirements.
• Enter orders into the POS and communicate requests to kitchen.
• Coordinate with kitchen for timely delivery of orders.
• Serve food and beverages per order sequence.
• Upsell items to enhance guest experience.
• Close bills accurately using the POS.
• Respond to guest queries and resolve concerns.
• Assist with stocktaking, housekeeping, and pantry organization.
• Follow safety policies and report incidents.

Skills

Passion to serve

Positive service mindset

Energetic and cheerful

Guest engagement

Clear communication

Initiative

Grooming standards

Job description

Company Overview

Enjoy the whimsical dining experience in the comfort of your own home. Islandwide delivery is available Monday to Friday! — A PUBLIC SERVICE ANNOUNCEMENT BROUGHT TO YOU BY THE COUNCIL OF LITTLE PIGS

Job Summary

Our front-of-house crew delivers excellent customer service and hospitality, ensuring guests feel comfortable and satisfied throughout their visit. This role requires teamwork, passion for service, and a proactive approach.

Responsibilities

• Learn the restaurant layout and all food and beverage menu items to assist guests effectively
• Prepare pre-operation and side stations to ensure a smooth service start
• Greet and seat guests promptly and courteously
• Present menus and inform guests about daily specials, promotions, and menu changes
• Suggest menu items and upsell where appropriate to enhance guest experience
• Take guest orders accurately, noting any special requirements
• Enter orders into the POS system, ensuring all special requests are captured and communicated to the kitchen clearly
• Coordinate with kitchen staff to ensure timely and smooth delivery of orders
• Serve food and beverages to guests according to the order sequence
• Monitor guests’ needs attentively to provide proactive service such as clearing plates, refilling glasses, and taking additional orders
• Check discreetly on guests’ dining experience and address any concerns promptly
• Close bills accurately and promptly using the POS system
• Respond professionally and promptly to guest queries, needs, and special requests
• Take ownership of guest feedback and collaborate with the F&B Manager to ensure timely resolution and guest satisfaction
• Perform general housekeeping and cleaning tasks to maintain restaurant cleanliness
• Assist with stocktaking and pantry organization as needed
• Follow all restaurant safety and security policies, reporting any accidents or incidents immediately to management
• Perform other duties as assigned to support restaurant operations

Preferred competencies and qualifications

• Passion to serve demonstrated through positive guest interactions
• Maintain a positive service mindset to enhance guest satisfaction
• Exhibit an energetic and cheerful disposition to create a welcoming atmosphere
• Enjoy engaging with guests to build rapport and provide personalized service
• Communicate clearly and maintain good human relations to work effectively with guests and team members
• Work independently and take initiative to resolve issues and improve service delivery
• Maintain good grooming standards and personal presentation to represent the restaurant professionally

Benefits

• Employee discount
• Shift Allowance
• Professional development