Fleet Admin & Customer Experience Specialist

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 28,000 - 31,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. in Singapore is seeking a Backend Admin & Customer Service Executive to manage both retail and corporate car rentals and to support activation of replacement cars for insured customers.

You will ensure smooth rental processing, provide clear information to customers, and coordinate with operations to maximize fleet utilization. The role requires MS Office proficiency and a valid driving license; Fleetmatics experience is a plus.

Qualifications

• Proficient in MS Office to support administrative and reporting tasks
• With valid Class 3/3A driving license to support vehicle handling and replacement car activation, will be an advantage

Responsibilities

• Secure retail and corporate rentals
• Activating replacement cars for insured and following up on the due date for returning
• Provide timely, consistent and accurate information to external customers
• Ensure accurate processing of rental workflow through Fleetmatics
• Furnish accurate driver particulars to respective authority for summons
• Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts
• Handle PRAC technical/breakdown such as vehicle unable to start, accident etc. Escalate promptly to operations/manager for follow up as appropriate
• Handle cash and credit transactions accurately and securely
• Work with operations to maximize fleet utilization
• Ensure tidiness and cleanliness of the reception area to create a pleasant and welcome environment for walk-in customers
• Seek immediate assistance from relevant colleagues for issues that cannot be resolved within the department or elevate promptly to the manager as appropriate

Skills

MS Office

Tools

Fleetmatics

Job description

The Supreme HR Advisory Pte. Ltd. in Singapore is seeking a Backend Admin & Customer Service Executive to manage both retail and corporate car rentals and to support activation of replacement cars for insured customers.

You will ensure smooth rental processing, provide clear information to customers, and coordinate with operations to maximize fleet utilization. The role requires MS Office proficiency and a valid driving license; Fleetmatics experience is a plus.