Car Rentals Admin & Customer Service Specialist

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 28,000 - 31,000; Full time

Job summary

The SupremeHR Advisory Pte Ltd in Singapore is seeking an Admin cum Customer Service Assistant to manage retail and corporate car rentals from its Paya Lebar location. The role also involves activating replacement cars for insured customers and ensuring smooth rental processing.

You will provide clear information to customers, handle payments, and coordinate with operations to maximize fleet use while maintaining a tidy reception for walk-in clients.

Qualifications

• Proficient in MS Office for admin/reporting tasks.
• Valid Class 3/3A driving license is an advantage for vehicle handling.

Responsibilities

• Secure retail and corporate rentals.
• Activating replacement cars for insured and following up on the due date for returning.
• Provide timely, consistent and accurate information to external customers.
• Ensure accurate processing of rental workflow through Fleetmatics.
• Furnish accurate driver particulars to respective authority for summons.
• Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts.
• Handle PRAC technical/breakdown such as vehicle unable to start, accident etc. Escalate promptly to operations/manager for follow up as appropriate.
• Handle cash and credit transactions accurately and securely.
• Work with operations to maximize fleet utilization.
• Ensure tidiness and cleanliness of the reception area to create a pleasant and welcome environment for walk-in customers.
• Seek immediate assistance from relevant colleagues for issues that cannot be resolved within the department or elevate promptly to the manager as appropriate.

Skills

MS Office

Tools

Fleetmatics

Job description

The SupremeHR Advisory Pte Ltd in Singapore is seeking an Admin cum Customer Service Assistant to manage retail and corporate car rentals from its Paya Lebar location. The role also involves activating replacement cars for insured customers and ensuring smooth rental processing.

You will provide clear information to customers, handle payments, and coordinate with operations to maximize fleet use while maintaining a tidy reception for walk-in clients.