First-Line Tech Support Specialist – Appliances

Re Source Partners Pte Ltd; Singapore; On-site; SGD 22,000 - 33,000; Full time

Benefits offered by this job

Monthly incentive

Job summary

Re Source Partners Pte Ltd is seeking a Customer Service Executive in Singapore to support the service centre by providing product information and first level troubleshooting to customers.

The role requires flexibility with retail hours and shift work, strong interpersonal communication, and teamwork. Prior customer service experience in the tech industry is an added advantage as you help customers resolve issues and stay updated on our latest products.

Qualifications

• Interpersonal communication skills to ensure positive interactions.
• Willingness to work in shifts in a fast-changing retail environment.
• Previous customer service experience in tech is advantageous.
• Ability to work with others across departments.
• Strong time management for customer inquiries.

Responsibilities

• Provide introductory product information and manuals to customers.
• Handling customer complaints and troubleshooting issues with products or services.
• Letting customers know about additional products or services that might benefit them.
• Staying up to date on the latest products and services an organization provides.
• Following up with customers to check that they’re still satisfied with their purchases or services received.

Skills

Interpersonal communication

Adaptability

Shift work

Customer service experience

Teamwork

Time management

Job description

Re Source Partners Pte Ltd is seeking a Customer Service Executive in Singapore to support the service centre by providing product information and first level troubleshooting to customers.

The role requires flexibility with retail hours and shift work, strong interpersonal communication, and teamwork. Prior customer service experience in the tech industry is an added advantage as you help customers resolve issues and stay updated on our latest products.