Tech Support Engineer - Troubleshooting & Customer Care

Simplified Technology Pte Ltd; Singapore; On-site; SGD 32,000 - 48,000; Full time

Job summary

Simplified Technology Pte Ltd in Singapore is seeking a capable support professional to diagnose hardware issues, perform basic software updates, and deliver strong customer service.

You will handle escalated customer issues, identify needs, and contribute to quality assurance by adhering to SLAs and implementing improvements based on feedback. This role focuses on resolving technical problems efficiently while ensuring a positive customer experience.

Qualifications

• Must be able to diagnose hardware issues and resolve problems promptly.
• Experience in installing software updates and configuring settings.
• Ability to handle customer inquiries professionally and resolve complaints.

Responsibilities

• Diagnose and resolve hardware issues such as startup, printers, network, and peripherals.
• Provide basic software support including updates and configurations.
• Ensure high-quality customer service delivery and handle escalated issues.
• Identify customer needs and implement strategies to improve satisfaction.
• Ensure adherence to SLAs and implement quality control measures.
• Analyze customer feedback and drive necessary changes.

Skills

Troubleshooting

Software support

Customer service

Quality assurance

Job description

Simplified Technology Pte Ltd in Singapore is seeking a capable support professional to diagnose hardware issues, perform basic software updates, and deliver strong customer service.

You will handle escalated customer issues, identify needs, and contribute to quality assurance by adhering to SLAs and implementing improvements based on feedback. This role focuses on resolving technical problems efficiently while ensuring a positive customer experience.