FinTech Client Service & Onboarding Associate

FIS Systems (Singapore) Pte. Ltd.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible work environment

Diverse and collaborative atmosphere

Professional development resources

Volunteer opportunities

Competitive salary and benefits

Job summary

FIS Systems (Singapore) Pte. Ltd. is seeking a customer service professional to handle inquiries from diverse channels, verify requests, and ensure timely completion. You will work with AML/KYC standards for corporate and retail clients and support onboarding while identifying opportunities to improve service delivery.

The role requires a Diploma and at least 2 years in financial customer service, with the ability to multitask in a fast-paced environment. Visa sponsorship is not available.

Qualifications

• Diploma holder required.
• Minimum 2 years of customer service experience in transfer agency, fund management, or related financial areas.
• Ability to work independently and in a team in a fast-paced environment with tight turnaround times.
• No visa sponsorship available.

Responsibilities

• Answer customer enquiries via phone, email, or post and resolve issues across teams.
• Verify requests for accuracy and complete actions.
• Understand AML/KYC requirements for new and existing clients.
• Detect and escalate potential fraud or suspicious activity.
• Onboard new customers and perform ongoing KYC due diligence.
• Suggest service improvements to meet client needs and enhance experience.
• Stay updated on products, market conditions, and regulatory requirements.
• Adhere to policies to meet quality and productivity objectives.
• Handle department mailing and ad-hoc requests as needed.

Skills

Customer service

Communication

Teamwork

Multitasking

Organizational skills

Education

Diploma

Job description

FIS Systems (Singapore) Pte. Ltd. is seeking a customer service professional to handle inquiries from diverse channels, verify requests, and ensure timely completion. You will work with AML/KYC standards for corporate and retail clients and support onboarding while identifying opportunities to improve service delivery.

The role requires a Diploma and at least 2 years in financial customer service, with the ability to multitask in a fast-paced environment. Visa sponsorship is not available.