Client Associate, Fund Management

FIS Systems (Singapore) Pte. Ltd.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible work environment

Diverse and collaborative atmosphere

Professional development resources

Volunteer opportunities

Competitive salary and benefits

Job summary

FIS Systems (Singapore) Pte. Ltd. is seeking a customer service professional to handle inquiries from diverse channels, verify requests, and ensure timely completion. You will work with AML/KYC standards for corporate and retail clients and support onboarding while identifying opportunities to improve service delivery.

The role requires a Diploma and at least 2 years in financial customer service, with the ability to multitask in a fast-paced environment. Visa sponsorship is not available.

Qualifications

• Diploma holder required.
• Minimum 2 years of customer service experience in transfer agency, fund management, or related financial areas.
• Ability to work independently and in a team in a fast-paced environment with tight turnaround times.
• No visa sponsorship available.

Responsibilities

• Answer customer enquiries via phone, email, or post and resolve issues across teams.
• Verify requests for accuracy and complete actions.
• Understand AML/KYC requirements for new and existing clients.
• Detect and escalate potential fraud or suspicious activity.
• Onboard new customers and perform ongoing KYC due diligence.
• Suggest service improvements to meet client needs and enhance experience.
• Stay updated on products, market conditions, and regulatory requirements.
• Adhere to policies to meet quality and productivity objectives.
• Handle department mailing and ad-hoc requests as needed.

Skills

Customer service

Communication

Teamwork

Multitasking

Organizational skills

Education

Diploma

Job description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

What You Will Be Doing

• Answer all customer enquiries received via phone, email, or post and determine the customer concerns/problems and help to resolve any issues, liaising with other teams as required
• Verify customer requests to ensure information is correct and in good order and take appropriate action to ensure these requests can be carried out through to completion
• Understand AML/KYC requirements for new and existing clients.
• Be able to detect and assess potential signs of fraudulent and/or suspicious activity and escalat…
• Support new customer onboarding process and perform ongoing KYC due diligence for both corporate and retail clients to meet regulatory requirements
• Participate in business process improvement activities to identify customer's current and future needs to streamline current service offerings and proactively enhance the customer experience
• Keep up to date on client’s products, market conditions and regulatory requirements and make suggestions that are in the best interest of the customer, funds, and enterprise
• Adhere to all policies & procedure guidelines and customer service standards to achieve operational, productivity and quality objectives
• Perform activities related to department’s mailing May perform relevant operational or service ad-hoc requests assigned by leader

What You Bring

• Minimum Diploma Holder
• Minimum 2 years of customer service experience in transfer agency, fund management or related financial areas preferred
• Ability to work independently and within a team in a fast-paced environment and meet agreed turnaround times
• Good organizational skills, ability to multitask and perform under pressure whilst maintaining high standards
• Sponsorship of work visa is unavailable

What we offer you:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits #LI-OY1

Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass