Client Success & Onboarding Specialist

Cynopsis Solutions Pte. Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A financial solutions provider in Singapore seeks a Client Service Associate to offer essential support to mid-tier banks and financial institutions. This role involves maintaining client relationships, overseeing onboarding processes, and ensuring high client satisfaction through diligent support. The ideal candidate will possess strong communication skills and be adept at managing multiple customer needs, contributing to the success of the platform. Training and proactive guidance are key aspects of this position.

Qualifications

• Experience in client service or relationship management is preferred.
• Ability to handle multiple tasks and prioritize effectively.
• Strong interpersonal skills to foster enduring relationships.

Responsibilities

• Support clients with invoicing and accounts receivables.
• Complete onboarding for new clients and maintain customer databases.
• Conduct regular client reviews and ensure customer satisfaction.

Skills

Client relationship management

Communication skills

Attention to detail

Problem-solving

Job description

A financial solutions provider in Singapore seeks a Client Service Associate to offer essential support to mid-tier banks and financial institutions. This role involves maintaining client relationships, overseeing onboarding processes, and ensuring high client satisfaction through diligent support. The ideal candidate will possess strong communication skills and be adept at managing multiple customer needs, contributing to the success of the platform. Training and proactive guidance are key aspects of this position.