Fraud & Risk Specialist Malaysia Customer Service 20-October-2026

TDCX; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Attractive remuneration and great perk

Comprehensive medical, insurance, and

World-class workspaces

Flexible working arrangements

Coaching and mentoring from experts

Job summary

TDCX Singapore is hiring for a Fraud Risk & Investigations role. You will review and analyze complex fraud situations, document investigations, and work with stakeholders to strengthen controls.

You will train new agents and develop upskilling plans while contributing to the Quality Management System. We seek candidates with a Diploma or degree, 2 years in related field or fresh graduates, strong analytical and investigative skills, and excellent English.

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Review and analyze complex situations, pattern of fraudulent and suspicious trends, measuring impact of those trends in order to find solutions of mitigating and preventing fraudulent activities.
• Documents investigations comprehensively and maintain high levels of confidentiality while conducting investigations.
• Train and mentor newly hired agents, creating individual upskilling plans for them, ensuring to create appropriate training materials.
• Analyze fraud pattern, create models and update existing ones to tackle ever changing fraud vectors.
• Provide solutions that will help mitigate and prevent fraudulent activities.
• Work with stakeholders to report trend and system loopholes and initiates enhancement, preventive measures.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
• Possesses excellent problem solving, critical thinking, and analytical skills as well as being able to work independently and prioritize efficiently.
• Demonstrates strong investigative ability, internet research, organizational and analytical skills.
• Ability to work and multi-task in a fast-paced and rapidly changing environment.
• Ability to work with a flexible schedule and on shifts as required.
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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