Field Systems Engineer – x86/Storage & Networking

Exeo Global Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Exeo Global Pte Ltd in Singapore is seeking a Systems Engineer with strong hardware knowledge in x86/x64, storage and networking to provide both post-sales and pre-sales support in dynamic enterprise environments.

The role requires 3-5 years of field engineering experience, a IT-related diploma or degree, and hands-on troubleshooting of hardware, OS, virtualization and data center infrastructure. You will work in a fast-paced, global team and participate in standby rotations.

Qualifications

• Minimum 3-5 years’ experience in similar field.
• Diploma/Degree in IT-related discipline.
• Hardware troubleshooting experience in x86/x64 systems (IBM/HP/Dell/Cisco UCS etc.), SAN, NAS storage & HCI.
• Experience in data center equipment, virtualization and infrastructure setup.
• Able to communicate clearly, team player, delivery focused.

Responsibilities

• Provide field break-fix support based on SLA (24x7).
• Perform problem determination, action plan creation, and remote support for field technician when necessary.
• Serve as technical ambassador for assigned key accounts.
• Provide post-sales project implementation, onsite support and coordination.
• Break-fix support scope including hardware, OS, incident ownership and customer management.
• Deliver high quality services and customer satisfactions to internal and external clients.
• Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area.
• Provides timely update of activity list as per required basis.
• Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis.
• Perform standby duty based on rotation basis.
• Able to work independently with minimal supervision when tasks are assigned.

Skills

x86 hardware

Storage systems

Network engineering

Troubleshooting

Field engineering

Customer communication

Education

Diploma/Degree in IT

Tools

Cisco UCS

SAN storage

NAS storage

Virtualization (VMware/Hyper-V)

Job description

Exeo Global Pte Ltd in Singapore is seeking a Systems Engineer with strong hardware knowledge in x86/x64, storage and networking to provide both post-sales and pre-sales support in dynamic enterprise environments.

The role requires 3-5 years of field engineering experience, a IT-related diploma or degree, and hands-on troubleshooting of hardware, OS, virtualization and data center infrastructure. You will work in a fast-paced, global team and participate in standby rotations.