Systems Engineer

Exeo Global Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Exeo Global Pte Ltd in Singapore is seeking a Systems Engineer with strong hardware knowledge in x86/x64, storage and networking to provide both post-sales and pre-sales support in dynamic enterprise environments.

The role requires 3-5 years of field engineering experience, a IT-related diploma or degree, and hands-on troubleshooting of hardware, OS, virtualization and data center infrastructure. You will work in a fast-paced, global team and participate in standby rotations.

Qualifications

• Minimum 3-5 years’ experience in similar field.
• Diploma/Degree in IT-related discipline.
• Hardware troubleshooting experience in x86/x64 systems (IBM/HP/Dell/Cisco UCS etc.), SAN, NAS storage & HCI.
• Experience in data center equipment, virtualization and infrastructure setup.
• Able to communicate clearly, team player, delivery focused.

Responsibilities

• Provide field break-fix support based on SLA (24x7).
• Perform problem determination, action plan creation, and remote support for field technician when necessary.
• Serve as technical ambassador for assigned key accounts.
• Provide post-sales project implementation, onsite support and coordination.
• Break-fix support scope including hardware, OS, incident ownership and customer management.
• Deliver high quality services and customer satisfactions to internal and external clients.
• Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area.
• Provides timely update of activity list as per required basis.
• Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis.
• Perform standby duty based on rotation basis.
• Able to work independently with minimal supervision when tasks are assigned.

Skills

x86 hardware

Storage systems

Network engineering

Troubleshooting

Field engineering

Customer communication

Education

Diploma/Degree in IT

Tools

Cisco UCS

SAN storage

NAS storage

Virtualization (VMware/Hyper-V)

Job description

# Systems Engineer## The RoleDynamic individual who has hardware technical knowledge on x86/x64, storage & network products to provide both post-sales and pre-sales support. Able to provide problem determination, diagnostic testing, repair/resolution of hardware, Operating System, virtualization and infrastructure in dynamic enterprise environments.## Key Accountabilities• Provide field break-fix support based on SLA (24x7)• Perform problem determination, action plan creation, and remote support for field technician when necessary• Serve as technical ambassador for assigned key accounts• Provide post-sales project implementation, onsite support and coordination• Break-fix support scope including, but not limited to, machine inspection, system checklist creation, troubleshooting and replacement of hardware level, troubleshooting of Operating System, incident ownership and customer management• Deliver high quality services and customer satisfactions to internal and external clients• Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area• Provides timely update of activity list as per required basis• Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis• Perform standby duty based on rotation basis• Able to work independently with minimal supervision when tasks are assigned• Any other ad-hoc assigned by superior## Skills & Experiences• Minimum 3 - 5 years’ experience in similar field• Minimum Diploma/Degree holder on IT related discipline• Those without certification but with strong x86/storage mid to enterprise hardware experience will be considered• Well trained in field engineering, troubleshooting methodology, problem determination and remedial action plan.• Hardware Troubleshooting experience in x86/x64 based systems (IBM, Hewlett Packard, Dell, SUN/Oracle, Cisco UCS and etc.), SAN, NAS storage & HCI.• Familiar with data center equipment common operating system, Virtualization solutions and infrastructure setup• Able to communicate clearly and concisely, both orally and in writing. Contributes positively as a team player and align to business goals.• Experience in independent hardware maintenance, services coordination• A service-oriented, open mindset• Thrive in a fast-paced collaborative environment• Team player, openness towards different cultures• Self-motivated and delivery focused• Able to lift and move computer parts < 15KG for parts replacement.• Able to perform system rack mounting with minimal support.Preferred:• Industrial certification from OEM/principle(IBM/HP/Dell/Cisco UCS/EMC/NetApp)• Cisco and network devices implementation experience• Prior regional exposure performing remote L2/L3 support: ### Systems EngineerJob Number: ### EGPL01373Contract Type: ### PermanentCountry: ### SingaporeLocation: ### 8 Aljunied Avenue 3 The Pulse Singapore 389933