Field Service Technician

Advance IT Services Pte Ltd; Singapore; On-site; SGD 3,200 - 4,600; Full time

Benefits offered by this job

Health and wellness benefits

Professional development opportunities

Work-life balance

Job summary

Advance IT Services Pte Ltd is hiring a Field Service Technician in Singapore to deliver frontline IT support and service delivery for client infrastructures. You will resolve hardware, software and network issues, install and configure systems, and manage IT assets.

A relevant IT qualification or CompTIA A+ is preferred, with 1–3 years’ experience and strong communication skills. The role emphasizes teamwork with senior IT staff, knowledge sharing, and maintaining documentation for knowledge

Qualifications

• A relevant IT qualification or CompTIA A+ certification (or demonstrable equivalent experience).
• Proven experience in a help desk or IT support role, ideally 1–3 years in a similar environment.
• Strong knowledge of hardware troubleshooting, operating systems (Windows, macOS, Linux) and software applications.
• Excellent communication skills to explain technical concepts to non-technical users.
• Proficiency with ticketing systems and remote support tools.
• Strong problem-solving abilities with a methodical approach.

Responsibilities

• Respond promptly to user support requests via phone, email, ticketing system and in-person interactions.
• Diagnose and resolve hardware, software and network issues for end-users.
• Provide first-line technical support and troubleshooting to minimize downtime.
• Install, configure and maintain computer systems, peripherals and software applications.
• Manage IT asset inventory and maintain records of deployments.

Skills

IT support

Troubleshooting

Hardware

Windows

MacOS

Education

IT qualification

CompTIA A+

Tools

Ticketing systems

Remote support tools

Job description

About the role

We are seeking an Field Service Technician to join Advance IT Services Pte Ltd in a full-time capacity, based in the Tai Seng North-East Region. This role is pivotal in delivering exceptional technical support and maintaining the smooth operation of our clients' IT infrastructure. As an Field Service Technician, you will be at the frontline of our service delivery, providing prompt, professional and effective solutions to users experiencing technical issues. Your contributions will directly impact client satisfaction and our reputation for excellence in the Information & Communication Technology sector.

What you'll be doing

1. Responding promptly to user support requests via phone, email, ticketing system and in-person interactions

2. Diagnosing and resolving hardware, software and network-related issues for end-users

3. Providing first-line technical support and troubleshooting assistance to minimize downtime

4. Installing, configuring and maintaining computer systems, peripherals and software applications

5. Managing IT asset inventory and maintaining accurate records of hardware and software deployments

6. Performing routine maintenance tasks including system updates, patches and antivirus management

7. Assisting with user onboarding, including setup of equipment and access credentials

8. Documenting technical issues and resolutions for knowledge base management

9. Collaborating with senior IT staff to elevate complex technical issues when necessary

10. Providing user training and guidance on IT systems and best practices

What we're looking for

1. A relevant qualification in Information Technology, CompTIA A+, or equivalent certification (or demonstrable equivalent experience)

2. Proven experience in a help desk or IT support role, ideally 1-3 years in a similar environment

3. Strong technical knowledge of hardware troubleshooting, operating systems (Windows, macOS, Linux) and software applications

4. Excellent communication skills with the ability to explain technical concepts to non-technical users

5. Proficiency in using ticketing systems and remote support tools

6. Strong problem-solving abilities with a methodical approach to diagnosing and resolving issues

7. Ability to work independently and as part of a team in a fast-paced environment

8. Organizational skills with the ability to prioritize multiple support requests

9. Professional demeanor and customer-focused attitude

10. Willingness to learn new technologies and stay current with IT industry developments

Preferred experience

1. Experience with network administration and TCP/IP networking concepts

2. Familiarity with virtualization technologies or cloud-based systems

3. Previous experience supporting enterprise environments

What we offer

At Advance IT Services Pte Ltd, we are committed to fostering a supportive and inclusive workplace where our team members can thrive professionally and personally. We offer a competitive salary package commensurate with experience, comprehensive health and wellness benefits, and opportunities for continuous professional development and career progression. We provide a collaborative work environment where your contributions are valued and recognized. Our commitment to work-life balance ensures that full-time employees enjoy reasonable working hours and a healthy workplace culture. We also offer ongoing technical training to support your professional development and help you stay at the forefront of IT industry advancements.

About us

Advance IT Services Pte Ltd is a leading provider of comprehensive IT support and solutions in the Information & Communication Technology sector. We are dedicated to delivering exceptional technical services to our clients, helping businesses optimize their IT operations and achieve their strategic objectives. With a team of skilled professionals, we pride ourselves on our commitment to excellence, reliability and customer satisfaction. Our company culture emphasizes collaboration, continuous improvement and professional growth. We work with a diverse range of clients across various industries, providing innovative and tailored IT solutions that meet their unique requirements. We are an equal opportunities employer and welcome applications from candidates of all backgrounds.