Field Service Engineer

Axcelis Technologies; Singapore; On-site; SGD 62,000 - 93,000; Full time

Job summary

Axcelis Technologies is seeking a field service professional to provide on-site installation, diagnostics, troubleshooting, service, and repair of complex equipment. You will instruct customers in operation and maintenance and act as the primary company liaison on technical and administrative matters for assigned projects.

The role emphasizes interpreting customer needs and coordinating with sales, support, or engineering teams.

Qualifications

• Bachelor's degree with 2-4 years of professional experience.

Responsibilities

• Provide on-site installation, diagnosis, troubleshooting, service and repair of complex equipment and systems.
• Instruct customers in operation and maintenance of the system.
• Serve as company liaison with customer on administrative and technical matters for assigned projects.
• Interpret customers' needs and clarify responsibility for problem resolution among sales, customer support, or engineers.
• May include field support across hardware, software, PCs, and networking/wireless networking.

Education

Bachelor's degree

Job description

JOB DESCRIPTION

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. This job provides customer support. Education/Experience: Typically requires a Bachelor's degree with 2-4 years of professional experience.

EQUAL OPPORTUNITY STATEMENT

It is the policy of Axcelis to provide equal opportunity in all areas of employment for all persons free from discrimination based on race, sex, religion, age, color, national origin, disability status, medical condition (including pregnancy), veteran status, sexual orientation, marital status, or any other characteristic protected by federal, state or local law. Axcelis will provide reasonable accommodation necessary to enable a disabled candidate or employee to perform the essential functions of the position, unless the accommodation would create an undue hardship for the Company.

U.S. BASE SALARY RANGE

S$62,079.84 - S$93,119.76

This base salary range reflects the typical compensation for this role across U.S. locations.

Our salary ranges are determined by role and level; individual pay is determined based on multiple factors, including job-related skills, experience, relevant education or training, work location, and internal equity.

The range provides the opportunity for growth and progression as you develop within the role.

Base pay is one part of our U.S. total compensation package which includes eligibility in the Axcelis Team Incentive bonus plan, and comprehensive benefits package (for regular employees working 20+ hours a week).