Field Collections Specialist – Negotiate Plans

Experian Asia Pacific; Singapore; On-site; SGD 36,000 - 56,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Experian Asia Pacific is seeking a Field Collection Collector to visit clients and collect overdue payments, while maintaining detailed records and ensuring compliant collection practices. The role requires negotiating payment plans and collaborating with internal teams to optimize strategies.

Fresh graduates are welcome to apply, and you will report to the Collection Manager. The position emphasizes accountability, performance, and contribution to collection targets within a dynamic,

Qualifications

• Experience in collections/accounts receivables, contact center and customer service roles.
• Fresh graduates are welcome to apply.

Responsibilities

• Visit clients to collect overdue payments and negotiate payment plans.
• Maintain accurate records of all collection activities and client interactions.
• Assess clients’ financial situations and provide appropriate solutions.
• Ensure compliance with all relevant laws and regulations during collection activities.
• Report regularly to the Collection Manager on progress and any issues encountered.
• Handle client inquiries and resolve disputes in a professional manner.
• Collaborate with the internal team to improve collection strategies and processes.

Skills

Collections experience

Customer service

Negotiation

Record keeping

Education

Diploma or degree in related field

Job description

Experian Asia Pacific is seeking a Field Collection Collector to visit clients and collect overdue payments, while maintaining detailed records and ensuring compliant collection practices. The role requires negotiating payment plans and collaborating with internal teams to optimize strategies.

Fresh graduates are welcome to apply, and you will report to the Collection Manager. The position emphasizes accountability, performance, and contribution to collection targets within a dynamic,