Field Collections Officer

Experian Asia Pacific; Singapore; On-site; SGD 36,000 - 56,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Experian Asia Pacific is seeking a Field Collection Collector to visit clients and collect overdue payments, while maintaining detailed records and ensuring compliant collection practices. The role requires negotiating payment plans and collaborating with internal teams to optimize strategies.

Fresh graduates are welcome to apply, and you will report to the Collection Manager. The position emphasizes accountability, performance, and contribution to collection targets within a dynamic,

Qualifications

• Experience in collections/accounts receivables, contact center and customer service roles.
• Fresh graduates are welcome to apply.

Responsibilities

• Visit clients to collect overdue payments and negotiate payment plans.
• Maintain accurate records of all collection activities and client interactions.
• Assess clients’ financial situations and provide appropriate solutions.
• Ensure compliance with all relevant laws and regulations during collection activities.
• Report regularly to the Collection Manager on progress and any issues encountered.
• Handle client inquiries and resolve disputes in a professional manner.
• Collaborate with the internal team to improve collection strategies and processes.

Skills

Collections experience

Customer service

Negotiation

Record keeping

Education

Diploma or degree in related field

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and innovate. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 25,200 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The Field Collection Collector is responsible for visiting clients to collect outstanding payments.

What you’ll need to bring to the role & Experian

• Visit clients to collect overdue payments and negotiate payment plans.
• Maintain accurate records of all collection activities and client interactions.
• Assess clients’ financial situations and provide appropriate solutions.
• Ensure compliance with all relevant laws and regulations during collection activities.
• Report regularly to the Collection Manager on progress and any issues encountered.
• Handle client inquiries and resolve disputes in a professional manner.
• Collaborate with the internal team to improve collection strategies and processes.

What You’ll Bring To The Team

• A passion for driving corporate activities to achieve collection management targets
• The ability to consistently deliver great results
• This role will be reporting to the Collection Manager

Qualifications

• Experience in collections/accounts receivables, contact center and customer service role
• Fresh graduates are welcome to apply
• You will be consistently demonstrate deep personal drive and accountability for great performance and results deliveryAchieve individual / team targets
• Ensuring maximum contribution to a positive working culture Why this role is important to us This role is critical in supporting the function's operations and helping achieve its objectives of collection management whilst ensuring high level of performance is maintained.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award‑winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and ______ employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Recruitment Fraud Awareness

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

Experian Careers - Creating a better tomorrow together

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Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here