Field Collections Officer

Experian Health; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Experian Health is seeking a Field Collection Collector in Singapore to visit clients and collect outstanding payments while ensuring timely debt recovery. The ideal candidate should have experience in collections or customer service and possess strong communication and negotiation skills.

This role is crucial for supporting the function’s operations and achieving collection management targets. Fresh graduates are welcome to apply, and the ability to converse in Mandarin is a plus.

Qualifications

• Experience in collections/accounts receivables or customer service.
• Fresh graduates are welcome.
• Ability to speak Mandarin is an advantage.

Responsibilities

• Visit clients to collect overdue payments and negotiate payment plans.
• Maintain accurate records of collection activities.
• Report regularly to the Collection Manager on progress.

Skills

Excellent communication skills

Negotiation skills

Organizational skills

Time management

Customer service orientation

Education

Experience in collections/accounts receivables

Job description

Job Description

The Field Collection Collector is responsible for visiting clients to collect outstanding payments and ensure timely debt recovery. This role requires excellent communication skills, a strong sense of responsibility, and the ability to handle sensitive financial matters with discretion.

What you’ll need to bring to the role & Experian

• Visit clients to collect overdue payments and negotiate payment plans.
• Maintain accurate records of all collection activities and client interactions.
• Assess clients’ financial situations and provide appropriate solutions.
• Ensure compliance with all relevant laws and regulations during collection activities.
• Report regularly to the Collection Manager on progress and any issues encountered.
• Handle client inquiries and resolve disputes in a professional manner.
• Collaborate with the internal team to improve collection strategies and processes.

What you’ll bring to the team

• A passion for driving corporate activities to achieve collection management targets
• The ability to consistently deliver great results
• The ability to build strong and productive relationships, internally and externally
• The ability to communicate effectively in English
• Strong organizational and time management skills, attention to detail and ability to work independently

Qualifications

More about you

• Experience in collections/accounts receivables, contact center and customer service role
• Fresh graduates are welcome to apply
• Highly motivated with good negotiation and communication skills
• Able to converse in Mandarin is an advantage
• Persuasive, firm, tactful and customer service oriented
• Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery
• Ability to thrive in a fast-paced working environment and achieve individual / team targets
• Ensuring maximum contribution to a positive working culture

Why this role is important to us: This role is critical in supporting the function’s operations and helping achieve its objectives of collection management whilst ensuring high level of performance is maintained.

We need an individual who is competent in collection operational matters, with impeccable attention to detail and can-do attitude. The individual needs to be comfortable "getting their hands dirty" and working with a range of cross functional teams to deliver results.