Field Collections Officer

Experian; Singapore; Hybrid; SGD 33,000 - 47,000; Full time

Benefits offered by this job

Hybrid work arrangement: home and офис

Inclusive paid leave

People-first and inclusive workplace

Job summary

Experian is hiring a Field Collection Collector in Singapore to visit clients and collect overdue payments, negotiating payment plans and documenting activities. You will work under the Collection Manager, ensuring compliance with laws and providing client-centered solutions.

The role requires experience in collections and customer service, with fresh graduates welcomed. This position offers a hybrid work arrangement, combining home and office, and a focus on performance and teamwork in a

Qualifications

• Experience in collections and accounts receivable.
• Experience in a contact center and customer service role.
• Fresh graduates are welcome to apply.
• Demonstrate personal drive and accountability to achieve targets and contribute to a positive culture.

Responsibilities

• Visit clients to collect overdue payments and negotiate payment plans.
• Maintain accurate records of all collection activities and client interactions.
• Assess clients' financial situations and provide appropriate solutions.
• Ensure compliance with all relevant laws and regulations during collection activities.
• Report regularly to the Collection Manager on progress and issues.
• Handle client inquiries and resolve disputes professionally.
• Collaborate with the internal team to improve collection strategies and processes.
• This role will be reporting to the Collection Manager.

Skills

Collections

Accounts Receivable

Contact Center

Customer Service

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

• Hybrid work arrangement: home and office
• Inclusive paid leave
• People-first and inclusive workplace

#LI-Onsite

Job Description

The Field Collection Collector is responsible for visiting clients to collect outstanding payments.

What you'll do

• Visit clients to collect overdue payments and negotiate payment plans.
• Maintain accurate records of all collection activities and client interactions.
• Assess clients' financial situations and provide appropriate solutions.
• Ensure compliance with all relevant laws and regulations during collection activities.
• Report regularly to the Collection Manager on progress and any issues encountered.
• Handle client inquiries and resolve disputes in a professional manner.
• Collaborate with the internal team to improve collection strategies and processes.
• This role will be reporting to the Collection Manager

Qualifications

What you'll need to bring to the role

• Experience in collections/accounts receivables, contact center and customer service role
• Fresh graduates are welcome to apply
• You will be consistently demonstrate deep personal drive and accountability for great performance and results deliveryAchieve individual / team targets
• Ensuring maximum contribution to a positive working culture Why this role is important to us This role is critical in supporting the function's operations and helping achieve its objectives of collection management whilst ensuring high level of performance is maintained.