Field Coach, Singapore

LVMH Group; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Cross‑functional exposure

Thoughtful culture

Career growth

Job summary

Tiffany Singapore is seeking a Field Coach to partner with store leaders and retail teams to observe, coach, and deliver a consistent Tiffany client experience across the market. The role combines planning training sessions with high‑impact coaching to drive commercial results and strengthen brand ambassadors focused on clienteling and product knowledge.

Based in Singapore, you will coordinate coaching plans, monitor performance through observations and dashboards, and collaborate with regional

Qualifications

• Proven experience in retail leadership and people development.
• Ability to identify gaps and apply coaching and learning methodologies to train retail teams.
• Strong facilitation, communication, and interpersonal skills.
• Ability to interact strategically with a broad range of stakeholders.

Responsibilities

• Coach store teams to deliver Tiffany client experience on the sales floor.
• Plan training sessions and provide on‑the‑job coaching with follow‑up to embed skills.
• Update coaching logs and training records in LMS.
• Partner with store leaders to identify opportunities through observation and dashboards.
• Lead by example to foster a culture of coaching and feedback.

Skills

Retail leadership

Coaching

Communication

Interpersonal skills

Stakeholder management

Job description

As Field Coach for Singapore, you will partner with store leaders and retail teams to observe, monitor, and coach them to deliver a consistent Tiffany client experience. This role combines planning training sessions with high‑impact coaching for commercial results.

Mission

Based in Singapore, you will plan training sessions, partner with store leaders, provide on‑the‑job coaching and follow‑up to ensure selling and clienteling skill sets are adopted and demonstrated by the retail teams, collaboratively creating Tiffany Brand Ambassadors who are curious and passionate about clients, the brand, and the products, and who apply a strategic and optimistic approach to selling and client development.

Key Responsibilities

• Coaching for Client Experience
  • Align with Retail Goals to implement and drive changes and elevation in Client Experience.
  • Monitor and observe daily client interactions on the sales floor.
  • Provide feedback to the retail sales team and update the Coaching Log as evaluated against Tiffany knowledge, client experience, selling skills, and attitude benchmarks/best practices.
  • Ensure brand behaviours are demonstrated on the sales floors as company standards, including but not limited to grooming, image and etiquette, and store presentation standards.
• Coaching for Performance
  • Partner with store leaders to identify store opportunities through observation, sales dashboards, and NPS.
  • Create a coaching plan for market & store, updating the coaching log to give visibility on progression and time spent to equip the sales team.
  • Monitor and coach the sales team on their client experience behaviour, offering short‑ and long‑term solutions to close performance gaps (coaching, training classes, review of training materials, etc.).
  • Establish frequent check‑in schedules with store leadership, market retail performance, and learning teams on coaching conversations, progress, and opportunities.
  • Update training records for employees in Tiffany Oracle Learning Management System (LMS).
  • Lead by example and help support a culture of coaching and feedback by working directly with Store & Team Managers.
• Partnership on Leadership Development of Store Leaders
  • Give feedback to store leaders upon observation of Leadership Rituals (Daily T, Leader on the floor, 1 to 1 conversation).
• Training for Impact
  • Partner with store leadership for structuring, scheduling, and participating in motivational learning moments that include regional training sessions, peer mentorship programs, and employee experiences.
  • Partner with Regional & Local Retail Learning Manager to design and facilitate trainings for the designated market, supporting business objectives.
  • Organize and/or facilitate inspiring and impactful onboarding/induction for all new hires, partnering with subject‑matter experts in the market/region or store to ensure an enhanced learning experience.
  • Partner with store management to prepare the monthly training calendar/focuses, mapping out learning solutions (Daily T, In‑store training sessions) based on observations and specific business objectives of store/region.
  • Observe the quality of all in‑store training via follow‑up, partnering with the Store Management Team, maintaining an active sales floor presence to assess the impact of any learning initiatives.

What We're Looking For

• Proven experience in retail leadership and people development skills.
• Confidence in identifying gaps and applying coaching and learning methodologies and techniques to train retail team members.
• Proven track record with a progressive coaching approach.
• Strong facilitation, communication, and interpersonal skills.
• Ability to interact strategically with a broad range of stakeholders.
• Leads and inspires as a role model as a Field Coach.
• Encourages a growth mindset and winning spirit.

What Tiffany Offers

• A role at the heart of one of the world’s most iconic luxury maisons.
• Cross‑functional exposure across markets, functions, and the LVMH ecosystem.
• A culture built on thoughtfulness, creativity, and genuine care for people.
• Meaningful opportunities to shape your own career trajectory within Tiffany and LVMH.