Field Coach, Singapore

LVMH; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Résumé du poste

Tiffany & Co. Singapore is seeking an experienced Field Coach to partner with store leaders and retail teams, observe operations, and coach for a consistently exceptional client experience.

Based in Singapore, you will plan coaching sessions, monitor performance, and drive brand standards across the store network, building capable Brand Ambassadors who embody service, etiquette, and product knowledge. You will collaborate with store leadership to structure, schedule, and deliver coaching that

Qualifications

• Proven experience in retail leadership.
• Confident in identifying gaps and applying coaching methods.
• Strong facilitation and communication skills.

Responsabilités

• Observe store interactions and provide feedback to retail teams.
• Plan and conduct coaching sessions to elevate client experience.
• Monitor performance via coaching logs and sales dashboards.

Description du poste

As Field Coach for Singapore, you will partner with the store leaders and our retail teams to observe, monitor, and coach teams to ensure that the Tiffany client experience is delivered consistently, and brand attitudes are demonstrated. This is a role for someone who combines the planning of training sessions with high-impact coaching for commercial results.

Your Mission

Based in Singapore, you will plan the training sessions, partner with store leadership, provide on the job coaching and follow up, to ensure that the selling and clienteling skill sets are adopted and demonstrated by the retail teams to confidently and skillfully need the business needs. You will create Tiffany Brand Ambassadors who are curious and passionate about our clients, our brand, our products, and have a strategic and optimistic approach to selling and client development.

Key Responsibilities

Coaching for Client Experience

• Align with Retail Goals to implement and drive changes and elevation in Client Experience.
• Monitor and observe daily client interactions on the sales floor. Provide feedback to the retail sales team and update Coaching Log as evaluated against Tiffany knowledge, client experience, selling skills and attitude benchmarks/best practices.
• Ensure brand behaviors are demonstrated on the sales floors as company standard including but not limited to grooming, image and etiquette, store presentation standards, etc.

Coaching for Performance

• Partner with store leaders to identify store opportunities through observation, sales dashboards and NPS.
• Create coaching plan for market & store, update coaching log to give visibility on progression & time spent to equipped the sales team.
• Monitor and coach the sales team on their client experience behavior, offering short- and long-term solutions to closing performance gaps (coaching, training classes, review of training materials, etc).
• Establish frequent check-in schedule with store leadership, market retail performance and learning teams on coaching conversations, progress, and opportunities.
• Update training records for employees in Tiffany Oracle Learning Management System (LMS).
• Lead by example and help support a culture of coaching & feedback working directly with the Store & Team Managers.
• Give feedback to store leaders upon observation of Leadership Rituals (Daily T, Leader on the floor, 1 to 1 conversation).

Training for Impact

• Partner with store leadership for structuring, scheduling and participating in motivational learning moments that includes regional training sessions, peer mentorship programs, employee experiences etc.
• Partner with Regional & Local Retail Learning Manager to learn and facilitate trainings for designated market, designed to support business objectives.
• Organize and/or facilitate inspiring & impactful on-boarding/induction to all new hires, partnering with subject matter experts in the market/region or store to ensure an enhanced learning experience for the employee.
• Partner with store management to prepare monthly training calendar/focuses, mapping out learning solutions (Daily T, In-store training sessions) based on observations and specific business objective of store/region.
• Observe the quality of all in-store training via follow up, partnering with Store Management Team, maintaining an active sales floor presence to assess the impact of any learning initiatives.

What We're Looking For

• Proven experience in retail leadership and people development skills.
• Confident in identifying gaps and application of coaching and learning methodology and techniques to train retail team members.
• Proven track record with progressive coaching approach.
• Strong facilitation, communication, and interpersonal skills.
• Ability to interact strategically with broad range of stakeholders.
• Lead and inspire as a role model as a Field Coach.
• Encourage growth mindset and winning spirit.

What Tiffany Offers

• A role at the heart of one of the world's most iconic luxury Maisons.
• Cross-functional exposure across markets, functions, and the LVMH ecosystem.
• A culture built on thoughtfulness, creativity, and genuine care for people.
• Meaningful opportunities to shape your own career trajectory within Tiffany and LVMH.