Client Advisor, Singapore

LVMH Group; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Tiffany & Co. in Singapore seeks a Client Advisor to be a Brand Ambassador, delivering a truly unique Tiffany experience. You will craft joy, build lasting client relationships, and support daily store operations while collaborating with the team to achieve sales targets.

You will elevate the in-store experience with the Tiffany Touch, demonstrate luxury hospitality, and leverage client feedback to create memorable moments for every guest. Fluency in English is essential.

Qualifications

• Experience in retail or luxury retail; strong client connection skills.
• Proven track record in achieving commercial targets.
• Ability to build rapport and connect with clients.
• Willingness to work non traditional hours including nights, weekends, and holidays.
• Natural host with warmth and composure under pressure; luxury hospitality.

Responsibilities

• Deepen client relationships to drive lifetime loyalty and spend.
• Meet or exceed store targets on a monthly, quarterly, and yearly basis.
• Capture client data and cultivate new and existing relationships.
• Deliver significant sales through repeat client business.

Skills

Retail experience

Customer relationship

Luxury hospitality

Flexible hours

Job description

The Client Advisor is responsible for being a Brand Ambassador, delivering a truly unique Tiffany experience to our clients and effectively contributing to the future.

Your Mission

Based in our stores, you will craft joy and foster genuine relationships with our clients before, during, and after a sale. You will collaborate with team members to achieve individual, store targets, and objectives. You will also provide your best support in-terms of daily store operations and maintenance.

Key Responsibilities

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment.
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily.

Client Relationship and Experience

• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event.
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.

What We're Looking For

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

A natural host: warm, composed under pressure, and fluent in the art of luxury hospitality.

Cultural fluency across the Singapore markets.

Fluent in English; additional languages a distinct advantage.

What Tiffany Offers

A role at the heart of one of the world's most iconic luxury Maisons.

Cross-functional exposure across markets, functions, and the LVMH ecosystem.

A culture built on thoughtfulness, creativity, and genuine care for people.

Meaningful opportunities to shape your own career trajectory within Tiffany and LVMH.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.