Field Coach, Singapore

Tiffany & Co; Singapore; On-site; SGD 60,000 - 99,000; Full time

Job summary

Tiffany & Co. is seeking a Field Coach in Singapore to partner with store leaders and retail teams to observe, coach, and elevate the Tiffany client experience on the sales floor.

This role blends training planning with high‑impact coaching to deliver commercial results and uphold brand standards. Based in Singapore, you will drive coaching for client experience, performance, and onboarding, lead by example, and collaborate with leadership to nurture Tiffany Brand Ambassadors who embody

Qualifications

• Proven experience in retail leadership and people development skills.
• Strong facilitation, communication, and interpersonal skills.
• Proven track record with progressive coaching approach.
• Lead and inspire as a Field Coach.

Responsibilities

• Coaching for Client Experience: Align with Retail Goals to elevate Client Experience; observe daily client interactions and provide feedback; ensure brand behaviours on the sales floor.
• Coaching for Performance: Identify opportunities via observation, dashboards and NPS; create coaching plans and track progression; coach on client experience behavior and close performance gaps.
• Training for Impact: Structure and participate in trainings and onboarding; organize monthly training calendars and learning solutions; observe in-store training quality.

Skills

Retail leadership

People development

Coaching

Facilitation

Communication

Interpersonal skills

Stakeholder management

Mentoring

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

About the Role

As Field Coach for Singapore, you will partner with the store leaders and our retail teams to observe, monitor, and coach teams to ensure that the Tiffany client experience is delivered consistently, and brand attitudes are demonstrated. This is a role for someone who combines the planning of training sessions with high-impact coaching for commercial results.

Your Mission

Based in Singapore, you will plan the training sessions, partner with store leadership, provide on the job coaching and follow up, to ensure that the selling and clienteling skill sets are adopted and demonstrated by the retail teams to confidently and skillfully need the business needs. You will create Tiffany Brand Ambassadors who are curious and passionate about our clients, our brand, our products, and have a strategic and optimistic approach to selling and client development.

Key Responsibilities

Coaching for Client Experience

• Align with Retail Goals to implement and drive changes and elevation in Client Experience.
• Monitor and observe daily client interactions on the sales floor. Provide feedback to the retail sales team and update Coaching Log as evaluated against Tiffany knowledge, client experience, selling skills and attitude benchmarks/best practices.
• Ensure brand behaviors are demonstrated on the sales floors as company standard including but not limited to grooming, image and etiquette, store presentation standards, etc.

Coaching for Performance

• Partner with store leaders to identify store opportunities through observation, sales dashboards and NPS.
• Create coaching plan for market & store, update coaching log to give visibility on progression & time spent to equipped the sales team.
• Monitor and coach the sales team on their client experience behavior, offering short‑ and long‑term solutions to closing performance gaps (coaching, training classes, review of training materials, etc).
• Establish frequent check‑in schedule with store leadership, market retail performance and learning teams on coaching conversations, progress, and opportunities.
• Update training records for employees in Tiffany Oracle Learning Management System (LMS).
• Lead by example and help support a culture of coaching & feedback working directly with the Store & Team Managers.
• Partnership on Leadership Development of Store Leaders: Give feedback to store leaders upon observation of Leadership Rituals (Daily T, Leader on the floor, 1‑to‑1 conversation).

Training for Impact

• Partner with store leadership for structuring, scheduling and participating in motivational learning moments that includes regional training sessions, peer mentorship programs, employee experiences etc.
• Partner with Regional & Local Retail Learning Manager to learn and facilitate trainings for designated market, designed to support business objectives.
• Organize and/or facilitate inspiring & impactful on‑boarding/induction to all new hires, partnering with subject matter experts in the market/region or store to ensure an enhanced learning experience for the employee.
• Partner with store management to prepare monthly training calendar/focuses, mapping out learning solutions (Daily T, In‑store training sessions) based on observations and specific business objective of store/region.
• Observe the quality of all in‑store training via follow up, partnering with Store Management Team, maintaining an active sales floor presence to assess the impact of any learning initiatives.

What We're Looking For

• Proven experience in retail leadership and people development skills.
• Confident in identifying gaps and application of coaching and learning methodology and techniques to train retail team members.
• Proven track record with progressive coaching approach.
• Strong facilitation, communication, and interpersonal skills.
• Ability to interact strategically with broad range of stakeholders.
• Lead and inspire as a role model as a Field Coach.
• Encourage growth mindset and winning spirit.

What Tiffany Offers

• A role at the heart of one of the world's most iconic luxury Maisons.
• Cross‑functional exposure across markets, functions, and the LVMH ecosystem.
• A culture built on thoughtfulness, creativity, and genuine care for people.
• Meaningful opportunities to shape your own career trajectory within Tiffany and LVMH.