Facilities Admin & Billing Specialist

Cushman & Wakefield; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Cushman & Wakefield is seeking an Administrative Executive in Singapore to support the Facilities Management team. The role focuses on handling service requests, managing work orders, billing processes, and coordinating with operations to ensure timely, accurate documentation and customer satisfaction.

You will work with Maintegra and FIMS systems, prepare quotations, oversee ESS billing, and assist in escalations and administrative duties to maintain service quality and contractual compliance.

Responsibilities

• Manage daily administrative functions within Maintegra and FIMS systems.
• Create, monitor, update, and close work orders per SLAs.
• Record preventive and corrective maintenance and ad hoc service events.
• Track service requests and follow up with operations on open work orders.
• Generate operational reports and maintain maintenance and customer data.
• Raise and monitor ESS Billing submissions; ensure accuracy.
• Coordinate quotations, with site teams and vendors; ensure timely submissions.
• Manage customer escalations; log, monitor, and resolve with updates.
• Support monthly reporting, KPI tracking, and documentation.

Job description

Cushman & Wakefield is seeking an Administrative Executive in Singapore to support the Facilities Management team. The role focuses on handling service requests, managing work orders, billing processes, and coordinating with operations to ensure timely, accurate documentation and customer satisfaction.

You will work with Maintegra and FIMS systems, prepare quotations, oversee ESS billing, and assist in escalations and administrative duties to maintain service quality and contractual compliance.