F&B Supervisor: Service Excellence & Upsell Lead

EL DEVELOPMENT (VENTURES) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Pullman Singapore Hill Street is seeking a proactive Restaurant Outlet Supervisor to coordinate daily operations, supervise junior team members, and ensure high service standards for guests in a premium hotel setting.

You will handle reservations, upsell dining options, maintain HACCP compliance, and support other outlets during peak periods, while delivering warm, professional guest experiences in a fast-paced environment.

Qualifications

• Minimum 2 years of relevant experience in a similar capacity.
• Working knowledge of MS Excel, Word, and PowerPoint.
• Secondary / High school education
• Additional certification(s) in Food & Beverage will be an advantage
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good communication and customer contact skills

Responsibilities

• Coordinate and complete opening and closing duties to meet operational standards before service begins
• Plan daily outlet operations in the absence of the Manager to ensure smooth workflow
• Supervise junior team members and casual labour to ensure timely and accurate completion of assigned tasks
• Take and record restaurant reservations and cancellations, reconfirming bookings via phone or email daily
• Take food and beverage orders accurately according to guest preferences
• Deliver food and beverage services following departmental standards and procedures
• Serve all food and beverages according to established service standards
• Promote and upsell food and beverage offers to maximize sales revenue and cross-sell other dining venues when the outlet is full
• Apply hotel food safety and hygiene standards (HACCP) to maintain compliance
• Ensure adequate supply of materials and equipment to support smooth department operations
• Handle guest complaints and comments tactfully and efficiently, reporting incidents to management
• Supervise and assist in assigned workstations and oversee outlet operations when management is absent
• Support other Food & Beverage outlets during peak times or as needed
• Inspect outlet and back-of-house cleanliness to ensure compliance with sanitation and hygiene regulations
• Maintain comprehensive knowledge of all food and beverage services, menu contents, preparation methods, and hotel features
• Follow hotel fire, life safety, and emergency procedures accurately
• Attend all briefings, meetings, and training sessions as assigned by management
• Follow proper purchasing and requisitioning procedures to maintain inventory control

Skills

Good communication

Customer service skills

MS Excel

MS Word

PowerPoint

Education

Secondary / High school education

F&B certification (advantage)

Tools

MS Excel

MS Word

PowerPoint

Job description

Pullman Singapore Hill Street is seeking a proactive Restaurant Outlet Supervisor to coordinate daily operations, supervise junior team members, and ensure high service standards for guests in a premium hotel setting.

You will handle reservations, upsell dining options, maintain HACCP compliance, and support other outlets during peak periods, while delivering warm, professional guest experiences in a fast-paced environment.