F&B Sales & Operations Lead

HRR CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

HRR CONSULTANCY PTE. LTD. is seeking a capable Operations Supervisor to oversee daily restaurant or service-floor activities in Singapore. You will supervise staff, ensure service quality, and help achieve organizational goals.

You will respond to guest comments, monitor performance, and drive sales KPIs while maintaining safety and compliance. The role emphasizes staff training, scheduling, inventory checks, and customer satisfaction in a fast-paced environment.

Qualifications

• Minimum 5 years of working experience in the Food & Beverage industry.
• Strong leadership skills demonstrated by effectively managing and motivating teams
• Effective communication skills applied in staff supervision and customer interaction

Responsibilities

• Supervise employees to complete assigned tasks efficiently while meeting quality standards
• Respond promptly and professionally to guest comments, requests, and complaints, taking ownership to resolve issues
• Monitor staff attendance, performance, and productivity to maintain operational effectiveness
• Achieve weekly and monthly sales KPIs assigned by management to drive business growth
• Provide guidance, training, and support to team members to enhance their skills and improve service delivery
• Ensure compliance with company policies, safety regulations, and operational procedures to maintain a safe work environment
• Handle customer inquiries and resolve complaints professionally to uphold customer satisfaction
• Monitor inventory, supplies, and equipment to ensure smooth daily operations
• Assist in scheduling staff shifts and coordinating work assignments to optimize workforce utilization

Skills

Leadership

Staff supervision

Communication

Customer service

Scheduling

Quality control

Job description

HRR CONSULTANCY PTE. LTD. is seeking a capable Operations Supervisor to oversee daily restaurant or service-floor activities in Singapore. You will supervise staff, ensure service quality, and help achieve organizational goals.

You will respond to guest comments, monitor performance, and drive sales KPIs while maintaining safety and compliance. The role emphasizes staff training, scheduling, inventory checks, and customer satisfaction in a fast-paced environment.