Food & Beverage Supervisor

Accorhotel; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

5-day work week

Duty meals

Heartist discount and/or room rates

Flexible benefits

Medical & Insurance coverage

Career development

Job summary

Pullman Singapore Hill Street is seeking an energetic F&B service professional to deliver prompt and professional service to hotel and dining guests. You will coordinate opening/closing duties, assist in planning daily operations in the absence of the Manager, and supervise junior staff to ensure tasks are completed on time.

Responsibilities include handling reservations, taking and delivering orders, upselling F&B offers, and upholding HACCP hygiene standards.

Qualifications

• Experience in F&B service environments preferred.
• Strong communication and guest interaction skills.
• Ability to manage multiple tasks in a fast-paced setting.

Responsibilities

• Coordinate opening/closing duties and ensure settings meet standards.
• Plan daily outlet operations in the absence of the Manager.
• Supervise junior staff and casual labor as needed to meet standards.
• Manage reservations and ensure confirmations via phone or email.
• Take and deliver F&B orders according to guest preferences.
• Upsell F&B offers and cross-sell when outlets are full.
• Maintain HACCP and hygiene standards across the outlet.
• Ensure cleanliness and proper supplies for smooth operation.

Skills

Customer service

F&B service

Communication

Job description

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.

At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS

Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.

Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.

Summary

Responsible for providing prompt and professional F&B service to Hotel & dining guests.

Job Responsibilities

• Coordinate & assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation.
• Planning of the daily outlet operations in the absence of Manager.
• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
• Take & record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
• Take F&B orders according to guest's requirements and preferences.
• Deliver F&B services in accordance to departmental standards and procedures.
• Ensure that all F&B are served according to service standard.
• Upsell & promote F&B offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Handle guests' complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management.
• Supervise and assist in assigned work station's activities and oversee the operation of outlet in the absence of management.
• Assist other F&B outlets with their operations during peak times or when required.
• Check the outlet/back of house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules & regulations.

What is it in it for you :

• 5-day Work Week.
• Duty Meals are provided.
• Heartist F&B Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses.
• Comprehensive Medical & Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• 5‑day Work Week.
• Duty Meals are provided.
• HEARTIST F&B Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses.
• Comprehensive Medical & Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.