F&B Supervisor: Lead Service & Guest Experience

Accor Asia Corporate Offices; Singapore; On-site; SGD 36,000 - 51,000; Full time

Benefits offered by this job

Duty meals provided

F&B discount

Preferential room rates

Flexible benefits

Medical insurance

Career development

Job summary

Pullman Singapore Hill Street is seeking a passionate F&B service professional responsible for providing prompt and professional F&B service to hotel guests.

Key duties include coordinating opening/closing, planning daily outlet operations in the absence of Manager, supervising junior staff, handling reservations, taking and delivering orders, upselling, maintaining HACCP, ensuring cleanliness, handling complaints.

Responsibilities

• Coordinate & assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation.
• Planning of the daily outlet operations in the absence of Manager.
• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
• Take & record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
• Take F&B orders according to guest's requirements and preferences.
• Deliver F&B services in accordance to departmental standards and procedures.
• Upsell & promote F&B offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Handle guests' complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management.
• Supervise and assist in assigned work station's activities and oversee the operation of outlet in the absence of management.
• Assist other F&B outlets with their operations during peak times or when required.
• Check the outlet/back of house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules & regulations.

Job description

Pullman Singapore Hill Street is seeking a passionate F&B service professional responsible for providing prompt and professional F&B service to hotel guests.

Key duties include coordinating opening/closing, planning daily outlet operations in the absence of Manager, supervising junior staff, handling reservations, taking and delivering orders, upselling, maintaining HACCP, ensuring cleanliness, handling complaints.