F&B Floor Supervisor: Lead Service & Standards

OLLIM PTE. LTD.; Singapore; Hybrid; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Monthly variable sales incentive

Annual completion bonus of 1 month

Medical coverage

Group discounts (Dining & Salon)

Training & Career Growth

Overseas opportunities

Job summary

OLLIM PTE. LTD. in Singapore is seeking a Restaurant Floor Supervisor to oversee day-to-day floor operations of the outlet, ensuring smooth service and maintaining high standards of quality and hospitality.

You will lead the team, coordinate with Floor Manager, supervise opening and closing, handle guest feedback, and ensure cleanliness, safety, and compliance across the outlet to deliver exceptional dining experiences.

Qualifications

• Diploma or Bachelor's degree in any field; hospitality or retail related is a plus.
• Prior experience as an F&B Supervisor or in a similar role within hospitality.
• Strong leadership, communication, and customer service skills.
• Excellent conflict resolution and team management abilities.
• Availability to work within restaurant operating hours, including weekends and holidays.

Responsibilities

• Supervise daily floor operations, including opening and closing procedures, ensuring adherence to established protocols.
• Maintain high standards of cleanliness, safety, and compliance with sanitation regulations throughout the outlet.
• Foster superior customer satisfaction by interacting positively with guests, addressing complaints promptly, and soliciting feedback for continuous improvement.
• Demonstrate strong leadership to inspire and guide team members to consistently meet and exceed service standards.
• Collaborate with management to ensure smooth operations and uphold the outlet's quality and service goals.

Skills

Leadership

Communication

Customer service

Conflict resolution

Team management

Education

Diploma or Bachelor’s degree

Job description

OLLIM PTE. LTD. in Singapore is seeking a Restaurant Floor Supervisor to oversee day-to-day floor operations of the outlet, ensuring smooth service and maintaining high standards of quality and hospitality.

You will lead the team, coordinate with Floor Manager, supervise opening and closing, handle guest feedback, and ensure cleanliness, safety, and compliance across the outlet to deliver exceptional dining experiences.