F&B Shift Supervisor: Elevate Guest Experience & Service

Capella; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

Capella Singapore seeks an F&B Supervisor to manage staff on shift, assign workstations, and lead service standards on every shift. You will oversee bar operations, monitor POS, and ensure accurate billing while briefing staff and maintaining guest relationships.

The role emphasizes proactive guest satisfaction, menu and wine list reviews, and adherence to food safety standards with a focus on smooth shift handovers and issue resolution.

Qualifications

• Diploma in Hotel Management or equivalent.
• Minimum 2 years in service operations.
• Possess Singapore food safety certification.

Responsibilities

• Assist line managers in bar operation and task assignment.
• Inspect the set-up of cutlery, crockery and glassware on table.
• Monitor the operations of POS Systems when managing food and beverage order.
• Prints bill, check bill thoroughly before presenting to guests and accept payment.
• Guide the staff on opening, operating, and closing of shifts.
• Hold briefing with staff for each shift and review occupancy forecast, reservations, special attention, complaints, problematic issues and others as deem appropriate.
• Review and update menus and wine lists.
• Building and maintaining relationships with guests.
• Maintaining guest satisfaction levels by being proactive in service operations.
• Improving procedures and systems.
• Handle guest complaints following the instant pacification procedure and ensuring guest satisfaction.

Education

Diploma in Hotel Management or equivalent

Tools

POS Systems

Job description

Capella Singapore seeks an F&B Supervisor to manage staff on shift, assign workstations, and lead service standards on every shift. You will oversee bar operations, monitor POS, and ensure accurate billing while briefing staff and maintaining guest relationships.

The role emphasizes proactive guest satisfaction, menu and wine list reviews, and adherence to food safety standards with a focus on smooth shift handovers and issue resolution.