F&B Supervisor |CHINATOWN | F&B EXPERIENCE REQUIRED

M CHAIN STORES PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

M CHAIN STORES PTE. LTD. in Singapore is seeking an experienced operations leader to oversee team management, customer service, and inventory oversight to ensure smooth daily operations.

You will enforce hygiene standards, manage cash, monitor sales, and report on performance while coordinating schedules and training to drive efficiency and customer satisfaction.

Responsibilities

• Team Management: Supervising and coordinating the activities of staff, including hiring, training, and scheduling shifts.
• Customer Service: Ensuring excellent customer service standards are maintained, handling customer inquiries, and resolving complaints efficiently.
• Inventory Management: Overseeing inventory levels, placing orders for ingredients and supplies, and monitoring stock rotation to minimize waste.
• Quality Control: Ensuring that all products meet company standards and comply with health and safety regulations.
• Operational Efficiency: Optimizing workflow processes to maximize efficiency and minimize waiting times for customers.
• Cash Management: Handling cash transactions, balancing cash registers, and ensuring accuracy in financial transactions.
• Hygiene and Safety: Enforcing strict hygiene and safety standards in the workplace, including cleanliness and food handling procedures.
• Reporting: Preparing reports on sales performance, inventory levels, and staff productivity for management review.

Job description

1. Team Management: Supervising and coordinating the activities of staff, including hiring, training, and scheduling shifts.
2. Customer Service: Ensuring excellent customer service standards are maintained, handling customer inquiries, and resolving complaints efficiently.
3. Inventory Management: Overseeing inventory levels, placing orders for ingredients and supplies, and monitoring stock rotation to minimize waste.
4. Quality Control: Ensuring that all products meet company standards and comply with health and safety regulations.
5. Operational Efficiency: Optimizing workflow processes to maximize efficiency and minimize waiting times for customers.
6. Cash Management: Handling cash transactions, balancing cash registers, and ensuring accuracy in financial transactions.
7. Hygiene and Safety: Enforcing strict hygiene and safety standards in the workplace, including cleanliness and food handling procedures.
8. Reporting: Preparing reports on sales performance, inventory levels, and staff productivity for management review.