F&B Supervisor/Captain

NEXTBEAT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,466 - 36,493; Full time

Benefits offered by this job

OT payable

Sales Incentive (after probationary period)

Transport claim

Job summary

NEXTBEAT SINGAPORE PTE. LTD. is seeking a service leader to manage daily operations at our outlet on Mohamed Sultan Rd. You will ensure a smooth running of services, maintain high guest satisfaction, and lead by example.

The ideal candidate will have a passion for customer service and hospitality, strong interpersonal skills, and the ability to thrive in a fast-paced environment. The role offers a monthly salary of up to $3,000 and various benefits.

Qualifications

• A customer-focused mindset with a passion for delivering excellent service.
• Strong interpersonal and communication skills.
• Proactive attitude and ability to take ownership of tasks.

Responsibilities

• Lead daily service operations to ensure smooth outlet performance.
• Build and maintain positive relationships with guests.
• Taking customer orders and providing accurate menu recommendations.

Skills

Customer-focused mindset

Interpersonal and communication skills

Proactive attitude

Problem-solving skills

Ability to work effectively in a fast-paced environment

Job description

Monthly Salary: Up to $3,000 (Negotiable)

Working Address: Mohamed Sultan Rd

Working Hours: 5-day work week, 48 hours per week (Fixed Off Days: Monday & Tuesday)

Thursday & Saturday: 10:00 AM – 11:00 PM (2-hour break)

Sunday, Wednesday & Friday: 3:00 PM – 11:00 PM

Responsibilities and Duties:

• Lead daily service operations to ensure smooth outlet performance
• Build and maintain positive relationships with guests
• Taking customer orders and providing accurate menu recommendations
• Promoting products through strong product knowledge and service skills
• Ensuring outlet setup is completed and pre-shift checks are carried out
• Maintaining high guest satisfaction by proactively supporting service and bar operations
• Identifying opportunities to improve operational procedures and systems
• Conducting basic staff training and ensuring adherence to standard operating procedures (SOPs)

Qualification and Requirements:

• A customer-focused mindset with a passion for delivering excellent service
• Strong interpersonal and communication skills
• A proactive attitude with the ability to take ownership of tasks
• Good problem-solving skills and the ability to drive solutions
• Willingness to learn and continuously improve
• Ability to work effectively in a fast-paced environment
• Previous experience in food and beverage operations or hospitality will be an advantage

Benefits:

• OT payable
• Sales Incentive (after probationary period)
• Transport claim