F&B Service Captain & Guest Experience Lead

CARLTON CITY HOTEL (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Carlton City Hotel (Singapore) Pte. Ltd. is seeking an experienced F&B Supervisor to oversee daily guest service and ensure delivery of orders meets the hotel’s standards. You will lead F&B attendants, respond to guest requests, and uphold brand and safety guidelines.

The role involves maintaining hygiene, managing stock, and conducting staff briefings to keep operations smooth and compliant with local regulations.

Qualifications

• Relevant experience in a similar capacity.
• Strong interpersonal and communication skills.
• Ability to train staff and handle complaints.

Responsibilities

• Greets guests and responds to inquiries and requests promptly.
• Supervises service and delivery of items by F&B attendants per hotel standards.
• Keeps updated knowledge of hotel products and services in F&B.
• Resolves customer complaints during shift and logs in log book for follow-up.
• Conducts shift briefings to ensure activities are known to staff on duty.
• Maintains par stock for F&B supplies (cutlery, dinnerware, glassware).
• Oversees maintenance cycle for service equipment.
• Reinforces personal hygiene standards among staff.
• Adheres to local health, safety and brand standards and policies.
• Handles other F&B duties as assigned by Assistant Manager / F&B Manager.

Skills

Customer interaction

Problem solving

Training abilities

Alcohol awareness

Job description

Carlton City Hotel (Singapore) Pte. Ltd. is seeking an experienced F&B Supervisor to oversee daily guest service and ensure delivery of orders meets the hotel’s standards. You will lead F&B attendants, respond to guest requests, and uphold brand and safety guidelines.

The role involves maintaining hygiene, managing stock, and conducting staff briefings to keep operations smooth and compliant with local regulations.