F&B Service Captain — Lead Guest Experiences

Hyatt Hotels Corporation; Singapore; Hybrid; SGD 36,000 - 58,000; Full time

Job summary

Hyatt Hotels Corporation seeks a F&B Service Captain / Team Leader to deliver outstanding dining experiences at Hyatt properties. You will lead frontline service, mentor teammates and uphold Hyatt standards to exceed guest expectations.

The role focuses on delivering courteous, professional service, maintaining cleanliness, and coordinating restaurant setup and service flow. A hospitality background and customer-focused attitude are essential.

Qualifications

• Minimum with GCE 'O' Level.
• Hospitality certificate/diploma is an advantage.
• Minimum 6 months work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Serve Food & Beverage to guests.
• Attend to guests' enquiries and anticipate needs to ensure a positive dining experience.
• Provide courteous, professional, efficient and flexible service to maximize guest satisfaction.
• Maintain restaurant cleanliness and outlook at all times.
• Assist the team to prepare and set up restaurant for food service.

Skills

Customer service

Communication

Interpersonal skills

Leadership

Education

GCE O'Level

Hospitality certificate/diploma (advantage)

Job description

Hyatt Hotels Corporation seeks a F&B Service Captain / Team Leader to deliver outstanding dining experiences at Hyatt properties. You will lead frontline service, mentor teammates and uphold Hyatt standards to exceed guest expectations.

The role focuses on delivering courteous, professional service, maintaining cleanliness, and coordinating restaurant setup and service flow. A hospitality background and customer-focused attitude are essential.