F&B Outlet Operations Leader | Analytics & Growth

OLD SENG CHOONG PTE. LTD.; Singapore; Sur place; SGD 70 000 - 100 000; Plein temps

Résumé du poste

OLD SENG CHOONG PTE. LTD. is seeking an experienced Outlet Operations Manager to lead daily F&B operations across outlets.

You will drive performance, supervise staff, analyse costs, and implement SOPs to maximise profitability. The role requires strong analytical skills, bilingual English and Mandarin, and a track record of delivering results in fast-paced environments. Expect to coordinate with Marketing on promotions, conduct regular performance reviews, and ensure weekend availability.

Qualifications

• At least 5 years of relevant F&B operations experience.
• Fluent in English and Mandarin.
• Strong numerical and analytical skills.

Responsabilités

• Monitor and ensure outlets’ smooth operations.
• Deliver on all Operational goals, focuses and KPIs.
• Communicate and implement initiatives to the retail team.
• Maintain and improve outlet performance including cost analysis and process monitoring.
• Analyse business performance and maximise profitability of outlets.
• Implement and maintain SOPs, internal controls and operational strategies.
• Collaborate with Marketing to develop strategies and promotions.
• Manage and supervise staff to optimise manpower utilization.
• Submit and present monthly operations sales, accountability and action plans.
• Compile and update incident reports including consumer feedback monthly.
• Hold Bi-weekly meetings with Area Manager and appraise staff performance.
• Provide guidance, coaching and mentoring to staff.
• Cover Outlet Supervisor/Manager off-days when required.
• Perform other ad-hoc duties as required by Management.

Connaissances

Team player

Meticulous

Organised

Analytical skills

Bilingual English and Mandarin

Work ethic

Numerical skills

Customer service oriented

Strong communication

Outils

MS Office

POS software

Description du poste

OLD SENG CHOONG PTE. LTD. is seeking an experienced Outlet Operations Manager to lead daily F&B operations across outlets.

You will drive performance, supervise staff, analyse costs, and implement SOPs to maximise profitability. The role requires strong analytical skills, bilingual English and Mandarin, and a track record of delivering results in fast-paced environments. Expect to coordinate with Marketing on promotions, conduct regular performance reviews, and ensure weekend availability.