F&B Operations Manager

Gaia Lifestyle Holdings Pte. Ltd.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading F&B management company in Singapore seeks a talented operations manager to oversee and support multiple outlets. The ideal candidate will have 5–8 years of F&B operations experience, with proven ability to lead and manage diverse teams. Responsibilities include ensuring service standards, analyzing performance, and implementing operational improvements. This position requires strong leadership and communication skills with a hands-on approach to management, flexible to adapt to varying schedules.

Qualifications

• 5–8 years of F&B operations experience, preferably in multi-outlet management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to perform under pressure and manage multiple outlets.

Responsibilities

• Oversee day-to-day operations of assigned outlets to ensure service and cleanliness.
• Monitor performance metrics and implement improvement measures.
• Conduct regular audits to ensure compliance with company standards.

Skills

Team leadership

Cost control

Operational excellence

Communication skills

MS Office proficiency

Job description

This role is responsible for overseeing and supporting the day-to-day operations and performance of the assigned F&B brand(s) in Singapore, ensuring operational excellence, maintaining service standards, controlling costs, and aligning with the Group's objectives.

Job

• Oversee and manage the day-to-day operations of all outlet(s) under the assigned brand(s), ensuring consistency in service, food quality, cleanliness, and brand standards
• Monitor outlet performance, including sales, labour cost, food cost, and controllable expenses; analyse sales performance to optimise profitability and implement improvement measures where necessary
• Conduct regular outlet visits, audits, and reviews to ensure compliance with SOPs, company policies, and regulatory requirements
• Oversee and manage manpower planning, staff deployment, recruitment, training, and performance management in collaboration with Restaurant Manager(s) and HR
• Work closely with Restaurant Manager(s) to ensure smooth operations, resolve operational issues, and maintain service and hygiene excellence
• Support the implementation of new SOPs, systems, operational changes, and improvement initiatives
• Execute sales, marketing, and promotional initiatives as directed by management and provide operational feedback on their effectiveness
• Support new outlet openings, renovations, or operational projects when required
• Handle operational issues, customer feedback, and incidents, escalating matters to the Head of Operations when required
• Prepare and submit regular operational reports and updates to the Head of Operations
• Provide hands-on operational support, including performing service duties and working flexible hours or shift schedules when required for business needs
• Perform other ad-hoc duties as assigned under the Group

Job Requirements

• 5–8 years of F&B operations experience; multi-outlet management experience is highly preferred
• Proven track record of leading Restaurant Managers and diverse outlet teams
• Comprehensive knowledge of F&B operations including service standards, hygiene protocols and SOP implementation
• Good knowledge of cost control, including labour, food, and controllable expenses
• A proactive team player with a positive attitude and a commitment to professional development
• Hands-on, ground-oriented, ready to work alongside operations teams whenever required
• Flexible and adaptable to varied working hours, including shifts, weekends, and public holidays to support business needs
• Good leadership, communication, and interpersonal skills
• Ability to perform under pressure; able to manage multiple outlets and resolve operational issues effectively
• Proficient in MS Office and experienced in preparing operational reports