F&B Operations Lead: Elevate Service & Wine Pairings

Resorts World Sentosa; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

Resorts World Sentosa in Singapore seeks an F&B Operations Executive to supervise front-of-house teams, maintain service standards, and elevate guest dining experiences. You’ll support team development, optimise service flow, and drive operational efficiency across outlets.

The role involves wine list development, POS and cash handling, and coordinating daily briefings to ensure consistent, high-quality service during evenings, weekends, and public holidays.

Qualifications

• 3–5 years of experience in hospitality or QSR environments.
• WSET certification or equivalent is an advantage.
• Strong supervisory or leadership experience.
• Proficient in MS Office and POS systems.

Responsibilities

• Supervise, coach, and train team members to uphold service standards and perform suggestive selling techniques.
• Provide excellent guest engagement while serving food and beverages.
• Assist in the development and curation of the wine list, including wine pairing, recommendation, and decanting.
• Operate cash registers, handle daily transactions, and ensure accurate records.
• Support operational efficiency by monitoring service flow, stock replenishment, and cleanliness of service areas.
• Support recruitment and administrative work
• Address guest enquiries and service-related issues professionally to ensure satisfaction.
• Participate in daily briefings and training sessions to ensure consistent service delivery.

Skills

Team supervision

Guest engagement

Wine pairing

Cash handling

POS systems

Communication

Time management

Microsoft Office

Education

Hospitality management or related field

Tools

POS systems

Microsoft Office

Job description

Resorts World Sentosa in Singapore seeks an F&B Operations Executive to supervise front-of-house teams, maintain service standards, and elevate guest dining experiences. You’ll support team development, optimise service flow, and drive operational efficiency across outlets.

The role involves wine list development, POS and cash handling, and coordinating daily briefings to ensure consistent, high-quality service during evenings, weekends, and public holidays.