F&B Operations Executive (Attractions)

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

Resorts World at Sentosa Pte Ltd is seeking an F&B Operations Executive to supervise front-of-house teams and uphold service standards in a fast-paced resort environment. You will support team development, drive operational efficiency, and deliver elevated guest dining experiences.

The role involves wine list curation, staff coaching, and ensuring smooth service flow across outlets, with emphasis on guest engagement and exemplary cash handling.

Qualifications

• Diploma in F&B or Hospitality Management is required.
• Preferably 5+ years in hospitality/QSR environments with supervisory experience.
• Proficiency in MS Office and strong interpersonal skills are essential.
• WSET certification is an advantage.
• Ability to manage high-volume operations and lead service teams.

Responsibilities

• Supervise, coach, and train front-of-house teams to maintain service standards.
• Provide excellent guest engagement while serving food and beverages.
• Assist in wine list development, wine pairing, and decanting.
• Operate cash registers and ensure accurate daily records.
• Support service flow, stock replenishment, and cleanliness of areas.
• Assist with recruitment and administrative tasks.
• Address guest inquiries and issues to ensure satisfaction.
• Participate in daily briefings and training to ensure consistent service.

Skills

Team leadership

Customer engagement

Communication

Time management

Problem solving

Interpersonal skills

Adaptability

Education

Diploma in F&B / Hospitality Management

WSET certification (advantage)

Tools

POS systems

MS Office

Cash handling

Job description

Universal Studios Singapore, Singapore Oceanarium, Adventure Cove Waterpark

The F&B Operations Executive is responsible for supervising front-of-house teams, maintaining service standards, and ensuring an elevated guest dining experience. You’ll play a key role in supporting team development, operational efficiency, and delivering high-quality food and beverage service.

Job Responsibilities:

• Supervise, coach, and train team members to uphold service standards and perform suggestive selling techniques.

• Provide excellent guest engagement while serving food and beverages.

• Assist in the development and curation of the wine list, including wine pairing, recommendation, and decanting.

• Operate cash registers, handle daily transactions, and ensure accurate records.

• Support operational efficiency by monitoring service flow, stock replenishment, and cleanliness of service areas.

• Support recruitment and administrative work

• Address guest enquiries and service-related issues professionally to ensure satisfaction.

• Participate in daily briefings and training sessions to ensure consistent service delivery.

Job Requirements:

• Diploma in Food & Beverage, Hospitality Management, or a related field.

• Possession of WSET certification or equivalent is an advantage.

• Preferably a minimum of 5 years of experience in hospitality/ QSR environments, preferably in reputable restaurants.

• Prior supervisory or team-leading experience is preferred.

• Proficient in Microsoft Office applications.

• Good interpersonal, communication, and supervisory skills.

• Strong kitchen leadership and manpower management capability.

• Proficiency in POS systems, cash handling, and basic operational tasks.

• High-volume operational management expertise.

• Effective problem-solving and decision-making skills.

• Strong organisational and time management abilities.

• Ability to perform under pressure in a fast-paced environment.

• Able to perform shift work, and willing to work during evenings, weekends and public holidays.

• Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.